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Veterinary Client Service Representative - Lead
Veterinary Client Service Representative - LeadThrive Pet Healthcare Specialists - Albuquerque • Albuquerque, NM, US
Veterinary Client Service Representative - Lead

Veterinary Client Service Representative - Lead

Thrive Pet Healthcare Specialists - Albuquerque • Albuquerque, NM, US
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Description

Thrive Pet Healthcare Specialists Albuquerque is looking for a Lead Client Service Representative to join the team!

What we offer :

  • Health, vision, and dental insurance
  • 401k match
  • PTO
  • Paid parental leave
  • Paid purrental leave
  • Pet care benefits
  • Growth and development opportunities
  • And much more!

Responsibilities include, but are not limited to :

  • Act as a liaison between front office and other department supervisors
  • Identify and provide recommendations for potential problems, non-routine situations, work flow processes, and client service needs to the hospital manager
  • Coach employees and direct reports
  • Resolve informal client complaints, maintain and report on these issues to the hospital manager
  • Provide top-notch customer service
  • Identify and work compassionately with clients in various emotional states
  • Answer and triage phone calls from clients
  • Schedule appointments and schedule procedures
  • Directs client and patient admissions and discharge operations
  • Process payment transactions
  • Perform end of day activities and routine banking deposits
  • Maintain proper documentation in the electronic medical record
  • Relay the appropriate information to / from clients to doctors and / or management
  • Assist in cleaning the hospital including but not limited to : keeping reception desk area and lobby clean and sanitary, taking out the trash, laundry, cleaning floors, bathrooms, exam rooms, kitchen and kennels if needed
  • Act as a primary point of contact for referring veterinary clinics and doctors
  • Track and manage incoming referrals to ensure timely scheduling and communication
  • Ensure referring veterinarians are kept informed of patient status, updates, and discharge summaries
  • Maintain accurate referral logs and contact information for rDVMs
  • Coordinate with doctors and medical staff to streamline the referral process
  • Ensure a professional and courteous experience for referring clinics

    • Requirements :

  • High school diploma or equivalent
  • Previous customer service experience, preferably in veterinary or healthcare setting
  • Strong communication and interpersonal skills
  • Ability to multitask and work well under pressure
  • Basic computer proficiency
  • Knowledge of veterinary terminology and procedures
  • Ability to lift up to 50 pounds, squatting, reach, and walking throughout the day
  • Outstanding team skills
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    Veterinary Client Service Representative • Albuquerque, NM, US

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