Leased Employee, Desktop & Hardware Support

Team Rubicon (TR) is seeking an experienced Leased Employee, IT Desktop & Hardware Support  to assist our customers with questions and problems concerning computer systems, hardware, software, and websites. The Leased Employee, IT Desktop & Hardware Support technician will work with employees and volunteers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills.

Every day will be a challenge, but every month brings new opportunities for an organization that is quickly becoming a household name in disaster response. This position reports to Team Rubicon’s Manager, Technology Operations and is based out of TR’s National Operations Center (NOC) in Grand Prairie, TX.

Project : Temp for Tech Desktop & Hardware Support

Duration : August 2024 - November / December 2024

Expected Hours Per Week : 20

Duties :

• Provide quick and effective assistance with information technology systems.
• Guide customers remotely and in-person through systems configuration, troubleshooting, and maintenance.
• Listen attentively to customers’ questions and concerns and offer optimal solutions.
• Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel.
• Work with the rest of the Technology team to provide customers with superior service.
• Represent Team Rubicon with professionalism and integrity while helping to advance our mission.
• Respond to tech inquiries via email, through online chats, over the phone, or in-person.
• Inform customers about IT products and services.
• Walk employees and volunteers step-by-step through the problem-solving process.
• Help with troubleshooting hardware, software, and websites.
• Follow up with employees and volunteers to ensure satisfactory service.
• Communicate customer feedback to the appropriate internal team members.
• Continually iterate on existing documentation, Knowledgebase Articles, as well as create net-new documentation.

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