Client Success Manager

Client Success Manager About Keep Company Keep Company is on a mission to make human connection an intentional, scalable asset in every workplace.

As a venture-backed SaaS platform recognized by Techstars, Forbes, and SHRM, Keep Company blends technology with coaching and mentoring to deliver transformative, measurable employee experiences at leading law and professional services firms.

We help organizations accelerate culture, retention, and productivity—especially in moments that matter most.

The Role Keep Company seeks our first Client Success Manager to own and scale the customer experience lifecycle for our enterprise clients.

You will lead customer success strategy and execution from onboarding through renewal, ensuring clients achieve value and success with our coaching and mentoring platform.

This role blends strategic leadership with hands-on management of a remote support team, cross-functional collaboration, and continuous improvement of customer journeys.

You will work closely with Product, Engineering, Program Delivery, and Marketing teams to ensure smooth implementations, high adoption, and client satisfaction.

As the voice of the customer internally, you will build scalable processes and feedback loops that enable Keep Company to grow efficiently while maintaining exceptional client relationships.

Role :

• Full Time Location : Hybrid preferred - 3 days / week at our Bethesda, MD headquarters.
• Open to remote candidates, as well.

Compensation :

About You 8+ years of experience in customer success, account management, or enterprise SaaS implementation 3+ years managing remote teams in customer-facing roles Strong communicator and collaborator comfortable influencing cross-functional teams and executives Experience with developing virtual client-facing Dashboards and reports in service of strategic growth and expansion opportunity  Experienced with Client and Customer Success tools and platforms such as Zendesk, Intercom and HubSpot Familiarity with SaaS security and compliance standards (SOC2, GDPR) preferred Passionate about delivering outstanding client experiences and building scalable customer success operations HR tech or future-of-work experience is a plus Required Attributes for Success Customer Obsession :