Customer Support Coordinator SaaS

Key Activities :

• Be the first point of contact for HelpDesk support tickets from Customers.
• Investigate and respond to customer support tickets and other tasks as assigned via email phone and online meetings in accordance with SLAs and any established deadlines
• Configuration of IntelligenceBank software products as required which may include but not be limited to custom webpage development (HTML CSS JS) IB database / briefs / forms workflows alerts groups permissions) Zapier integrations & automations
• Liaise with QA Dev and Product teams on issues to determine solutions for customers or raise Jira tickets to escalate if needed for second level technical support
• Assist Customer Success Managers Key Account Directors and Implementation team with customer project work change requests troubleshooting and technical queries specific to customers use cases and platform configurations

Qualifications :

This role is ideal for someone with prior experience supporting SaaS solutions for enterprise clients. If youre problem solver with excellent communication skills this role could be perfect for you! Read on to understand the other skills and experience we require.

Additional Information :

Next Steps :

Once youve applied your application will be reviewed by one of our team and youll be updated by phone or email regarding its status.

Our application process includes phone screening face to face interviews covering behavioural and practical questions that address our values as well as the requirements of the role youve applied for and finally references and criminal history checks.

So apply now and we look forward to getting to learn more about you!

Were a Circle Back Employer & commit to replying to every applicant.

Remote Work : No

Employment Type : Full-time

Key Skills

Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

Experience : years

Vacancy : 1