Principal IT ERP Business Systems Analyst - SAP ISU FICA

This position assesses, designs, develops, integrates and troubleshoots technology to support business processes. Employees provide technical or functional guidance to project or work teams, as needed within specific or multiple disciplines. This position is accountable for ensuring the reliability, performance, security, and continuity of IT systems, as well as ensuring that excellent technical support services are provided. Employees in this role are responsible for specification and configuration of SAP application enhancements and proactive identification of opportunities to use SAP functionality to better support business processes. Along with providing end-user support, individuals will work with project managers, Enterprise Resource Planning (ERP) Managers, information technology, and business representatives to keep abreast of operational issues, initiatives, and strategies with a potential SAP impact. Strong background in SAP Industry Standard for Utilities (ISU) Functional Financial (FICA) Configuration.

Position Specific Job Duties & Responsibilities

• Analyzes, designs, develops, tests, debugs, implements, maintains, integrates, customizes, and enhances existing or new systems
• Applies appropriate Agile or development methodologies, system development lifecycles, tools, and technology to manage development activities
• Automates the handoff of code releases from development to operations (DevOps)
• Participates in the change management and service ticket management processes including receiving, resolution monitoring, and ensuring customer satisfaction
• Leads projects when needed and builds strong working understanding of the solution being delivered.
• Understands the ISU Financial, Billing, and Invoicing process and backend job functionality.
• Understands treatment of payments and balances within the system.
• Ensures user satisfaction by providing preventative maintenance, troubleshooting, and timely resolution of more complex problems
• Designs, develops, and tests experimental application work to test new ideas with bounded cost and time frames
• Ensures that applications processes are conducted in line with corporate social responsibility, security, compliance, environmental, and technical policies and applicable standards and legislation
• Acts as liaison with regulatory agencies, vendors, and contractors on matters relating to computer systems as required
• Defines metrics and monitors Service Level Agreements (SLAs) for systems being developed
• Performs other job-related duties as assigned

Preferred

Job Overview

Employees in this role are responsible for specification and configuration of SAP application enhancements and proactive identification of opportunities to use SAP functionality to better support business processes, along with providing end-user support. Individuals will work with project managers, Enterprise Resource Planning (ERP) Managers, and information technology and business representatives to keep abreast of operational issues, initiatives and strategies with a potential SAP impact.

Job Duties & Responsibilities

Required Qualifications

Preferred Qualifications

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