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IT Specialist

IT Specialist

SterlingBridgeWorcester, MA, US
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Job Description

Job Description

Carroll Enterprises, Inc is looking for a Technical Support Specialist to join our team in our Worcester, MA office. This person will provide technical guidance and support to our business and customers.

The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He / she will use their interpersonal skills to communicate with customers and provide a solution to their technical problems quickly and professionally.

Responsibilities :

  • Act as product expert –  Review and respond to all software and hardware issues as reported. Evaluate the product by testing its capabilities in an on-going manner. Determine and report on system capabilities and restrictions. Evaluate the customer objective and suggest alternatives and recommendations.
  • Provide customer support – Collaborate with other technical team members to provide exceptional customer service to the client. Work with programmers to explain any errors found and provide recommendations for a solution. Improve any current programs by understanding the goal and outcome.

Requirements :

  • Bachelor's degree in Computer Science (or the equivalent) is required
  • Four years of related technical support experience
  • Technically savvy with strong project management skills
  • Experience troubleshooting issues and achieving solutions
  • The ability to explain to a non-technical person in a way they will understand

    • About Carroll Enterprises, Inc

    Carroll Enterprises benefits benefits include health, dental, vision care, paid time off, life and disability insurance and matching 401(k)

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    It Specialist • Worcester, MA, US