IT Support Technician

About the Company

Infillion is built to solve the challenges of complexity, fragmentation, and opacity in the digital media ecosystem. With MediaMath at its core, Infillion's modular approach enables advertisers to seamlessly integrate or independently deploy key components-including ads and creative, audience targeting,identity and graphing, measurement and reporting, media supply, and campaign management. This flexibility allows brands, agencies, commerce enablers, retail media networks, and resellers to create tailored, high-performance solutions without the constraints of traditional, all-or-nothing legacy systems.

Headquartered in New York City, Infillion owns and operates industry-leading brands including TrueX, MediaMath, Gimbal location-based technology, InStadium, and Analytiks.ai. Recognized as one of the most awarded companies in media, marketing, and advertising, Infillion was named one of Fast Company's Most Innovative Companies of 2024. Learn more at www.infillion.com.

About the Job

Infillion is seeking an experienced IT Support Technician to join our team in Santa Monica, CA . This role ensures employees across all offices (Los Angeles, New York, Chicago, Seattle, and Ohio) as well as a large remote workforce have the technology and support they need to succeed.

We are a 3 : 1 macOS-to-Windows environment, so experience supporting both platforms is essential. The ideal candidate thrives in a fast-paced, cloud-first company, has excellent troubleshooting skills, and understands how to operate within a SOC 2-compliant environment while performing system analysis and applying independent technical judgment to improve IT processes and configurations.

Duties and responsibilities of the IT Support Technician include :

• Provide in-office and remote support for macOS and Windows devices and conduct system-level analysis to identify performance improvements and configuration optimizations.
• Troubleshoot and maintain laptops, networking, AV / office equipment, and peripherals, including evaluating root causes, developing remediation plans, and implementing long-term technical improvements.
• Manage employee onboarding / offboarding, including provisioning hardware, SaaS access, and training, and independently determining appropriate access configurations based on functional requirements.
• Manage identity and access with Okta (primary SSO), Google Workspace, and Active Directory; participate in refining access policies and security configurations. Experience with other SSO providers (OneLogin, JumpCloud) is a plus.
• Deploy and manage devices with Mosyle (macOS) and JumpCloud (Windows). Experience with other MDMs such as Intune or Jamf is highly transferable.
• Support collaboration platforms : Slack, Zoom, Asana, Atlassian (Jira / Confluence), Adobe Creative Suite, Dropbox.
• Maintain accurate asset inventory and assist with SOC 2 compliance (documentation, access reviews, audits), including performing technical evaluations and recommending control enhancements.
• Create and maintain IT knowledge base articles and user guides rooted in analysis of recurring technical trends to drive continuous improvement.
• Partner with Security, Legal, and DevOps teams to ensure systems meet compliance and security best practices and contribute to decisions regarding technical standards, system configurations, and IT controls.

Who You Are

Qualifications of the IT Support Technician

Education / Experience

Technical Skills

Benefits & Perks

It's no secret that we work hard, but we also strive to create an office environment where the lines between work and play are blurred. This means we offer these great perks to help keep our team healthy, productive, and happy.

We are committed to an inclusive and diverse work environment. Infillion is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.