Job Description
Job Description
DEFINITION :
The Technology Support Specialist (Entry Level) provides first-line technical assistance to employees, students, and / or clients. This role is responsible for troubleshooting hardware, software, and network issues, assisting with system setups, and ensuring a smooth user experience with technology systems. The position is ideal for candidates with strong problem-solving skills, a customer service mindset, and a desire to grow in the IT field.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
- Respond to help desk requests via phone, email, or ticketing system in a timely manner.
- Diagnose and resolve basic hardware, software, and connectivity issues.
- Set up new workstations, laptops, and mobile devices, including installing required software and updates.
- Assist with account creation, password resets, and user access permissions.
- Maintain and update documentation for troubleshooting procedures.
- Escalate complex issues to higher-level IT staff when necessary.
- Support basic printer, copier, and peripheral device maintenance.
- Participate in technology inventory tracking and equipment distribution.
PHYSICAL DEMANDS :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Employee is regularly required to stand; walk; bend; lift; use hands; reach with hands and arms; climb or balance; and speak and listen. The employee is occasionally required to sit for extended periods of time.Ability to lift 25 – 35 pounds, and to bend and assume a kneeling position for 5 to 10 minutes at a time. Must be physically able to access overhead areas and other equipment locations.A reasonable accommodation will be made as outlined by law. Reasonable accommodation is defined as any modification or adjustment to a job or the work environment that will enable a qualified applicant or employee with a disability to participate in the application process or to perform essential job functions. Reasonable accommodation also includes adjustments to assure that a qualified individual with a disability has rights and privileges in employment equal to those of employees without disabilities.QUALIFICATION REQUIREMENTS :
Must be 18 years of age or olderFamiliarity with Microsoft Office, email platforms, and basic networking concepts.Basic understanding of computer hardware, operating systems, and common software applications.High school diploma or equivalent; some college coursework in IT or related field preferred.Ability to troubleshoot network devices, printers, hubs, etc., a plus.Customer service-oriented with a positive, solutions-focused attitude.Strong communication skills and ability to explain technical concepts to non-technical users.Ability to work independently and as part of a team.A valid California Driver’s License and the ability to maintain a clear DMV to be insurable by WTC and be willing to travel between WTC facilities.Must pass post-off pre-employment drug screen analysis.A background fingerprint / criminal clearance on file as a condition of continued employment.Adherence to established dress standards.Director of Information Systems, as needed, may adjust working hours to meet scheduling and programming requirements.PREFER :
Experience in Microsoft Office 365 and Azure Active Directory AdministrationCompTIA A+ certification or equivalent (or willingness to obtain within 6 months).Exposure to ticketing / help desk systems.Knowledge of cloud-based tools (e.g., Microsoft 365, Google Workspace).This position offers a variable schedule of up to 30 hours per week. School schedules can be accommodated.
15-30 hours a week
