Applications Support Analyst (5080)

Three Saints Bay, LLCAlbuquerque, NM

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Eagle Harbor is looking for a Applications Support Analyst that resolves technical problems in a service desk environment, uses expertise in customer service and technical knowledge gained from prior service desk experience to resolve issues surrounding installation, usage, and training on software and / or hardware products; will assist with classroom support and service desk projects as they arise.

The Applications Support Analyst provides functional and implementation support, supports applications users and works closely with all functional teams within the organization. The Applications Support Analyst provides functional and implementation support to the DevOps team, supports applications users, and works closely with all functional teams within the organization.

Position Responsibilities :

Provides support in production, development, and testing environments
Provides client support during development and production deployment of applications
Assists with identifying, diagnosing, and resolving issues
Collaborates with the IT Service Desk to resolve technical issues (tickets) experienced by employees.
Assists with implementing patch management and software upgrades for all applications, including participating in testing processes.
Documents and maintains a knowledge base and other associated information in accordance with DevOps and cybersecurity protocols
Assists in the development, maintenance, and implementation of a Disaster Recovery Plan for all production applications
Ensures follow through on entire software lifecycle
Assists with system administration duties revolving around supported application servers
Applies and follows basic safety and security concepts and policies

Position Requirements :

Bachelor’s Degree in a computer related field or equivalent work experience

At least 3 - 5 years professional experience in software / hardware applications for a complex organization including development

At least 2 years professional experience in an enterprise server environment

Knowledge, Skills and Abilities :

Enterprise experience with Windows Server Platforms including 9, 2, and upcoming versions relevant to 5.

Enterprise experience with Windows Group Policy and Active Directory

Working knowledge of programming and database process life cycles

Excellent skills in written and spoken communication

Excellent time management skills and organizational abilities

Understands the components of Project Management

Position located in Albuquerque, NM

VEVRAA Federal Contractor

Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international.

We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race, color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.

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Application Analyst • Albuquerque, NM