Salesforce CRM Platform Developer

Salesforce CRM Platform Developer

Salesforce Applications

Full Time

85909BR

Job Summary

UCSF is seeking a skilled Salesforce Developer to join our CRM Platform team in building and maintaining a modern, patient-centered CRM solution that enhances patient access and streamlines call center operations. This role will focus on declarative configuration, system administration, and ongoing platform optimization using Salesforce tools such as Flow, Health Cloud, Experience Cloud, Data Cloud, and related applications.

As part of our patient access transformation efforts, you will play a hands-on role in designing and building intuitive, scalable Salesforce solutions that simplify user workflows, improve patient engagement, and deliver actionable insights to frontline teams. The ideal candidate has a strong foundation in Salesforce configuration and administration, with the ability to translate business needs into effective, user-friendly system solutions.

UCSF is committed to embracing diversity and fostering an inclusive environment. All qualified applicants are encouraged to apply, irrespective of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

The salary range for this position is $102,100 - $187,600 (Annual Rate).

To learn more about the benefits of working at UCSF, including total compensation, please visit : https : / / ucnet.universityofcalifornia.edu / compensation-and-benefits / index.html

Department Description

Health IT is responsible for all aspects of the clinical and business software applications of UCSF Health hospitals, practices, affiliates, and community partners. This includes the Electronic Health Record (APeX), which supports the clinical, revenue cycle, and clinical operational functions of the health system and its affiliates, and approximately 95 other software applications involved in patient care and operations.

Incumbent must be able to adhere and emulate Clinical Systems and Health Informatics culture and core values as stated below :

People First : Patients are healthier and families happier with Clinical Systems to support them. Our solutions enable providers and staff to pioneer care, train the next generation of clinical leaders, and secure UCSF's future. We use talent, creativity, and diverse skillsets to tackle tough problems. We strive to be proactive, and make time to innovate, appreciate and connect. When something big is needed, we deliver.

Clinical Systems Core Values include :

Judgment : Makes wise decisions, identifies root causes, thinks strategically, and prioritizes what to do now and what can be improved later.

Communication : Listens well, is concise and articulate in speech and writing, treats people with respect independent of their status, and maintains calm poise in stressful situations.

Impact : Accomplishes amazing amounts of important work, colleagues can rely upon you, focuses on results,

exhibits bias-to-action, and avoids analysis-paralysis

Innovation : Finds practical solutions to hard problems, suggests better approaches and new ideas that prove useful, and stays nimble by minimizing complexity and finding time to simplify.

Collaboration : Understands that work cannot be accomplished solely as an individual contributor; works through others to develop holistic solutions that meet our customer needs and the goals of the organization.

Required Qualifications

• Bachelor's degree in health care information technology, computer science, or related area, and / or equivalent combination of experience / training.
• Salesforce Certified Platform App Builder
• Salesforce Certified Platform Developer I
• Minimum of 2 years of experience working as a Salesforce Developer or a similar role.
• Proficiency in flows, Visualforce markup, or HTML, LWC for development and customization of applications in the Salesforce platform.
• Experience with Continuous Integration / Continuous Deployment (CI / CD) pipelines and package management within the Salesforce environment
• In-depth understanding and application of Salesforce technical skills, including Apex, Visualforce, and Lightning Web Components (LWC), flows, custom and standard objects, application development, and platform configurations
• Strong problem-resolution skills, with the ability to quickly diagnose problems, develop, test, and implement appropriate and effective solutions in a timely manner.
• Strong interpersonal skills, with the ability to effectively train, support, and work collaboratively with users of clinical information systems at all professional and technical levels.
• Detail-oriented, with proven organizational skills and the ability to effectively manage time, prioritize tasks, and see projects through to completion on deadline.
• Strong written and verbal communication skills, with the ability to convey technical information and instructions to all levels of clinical applications users in a specific, clear, and concise manner.
• Strong analytical skills and knowledge in documentation and reporting, with the ability to design and execute tests, analyze system performance data, and produce substantive reports and analyses.
• Ability to work with senior staff and managers, serving as a technical resource and providing advice and counsel on issues of functionality, efficiency, cost-effectiveness, policy, and performance.

Preferred Qualifications

License / Certification

About UCSF

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.

Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Organization

Health

Job Code and Payroll Title

008794 CLIN APPLICATIONS PROFL 3

Job Category

Clinical Systems / IT Professionals

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Employee Class

Career

Percentage

100%

Location

San Francisco, CA

Campus

Mission Bay (SF), Mission Center Building (SF)

Work Style

Flexible

Shift

Days

Shift Length

8 Hours

Additional Shift Details

M-F, 8-4 : 30 Pacific Time