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Bilingual Over-the-Phone Interviewer (Mandarin Chinese)

Bilingual Over-the-Phone Interviewer (Mandarin Chinese)

Teneo Linguistics CompanyHouston, TX, US
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Job Description

Job Description

Join our team as a Bilingual Interviewer and play a role in collecting valuable feedback from healthcare patients. Conduct phone interviews in both English and Mandarin, following provided call scripts. This position involves a variety of projects, including patient hospital visit satisfaction surveys, healthcare provider satisfaction, insurance policy satisfaction, and more.

Responsibilities :

  • Conduct phone interviews with healthcare patients in either English or Mandarin, following provided call scripts.
  • Capture detailed responses from members in surveys.
  • Record members' responses accurately in the database.
  • Provide excellent customer service to ensure accurate data collection.

Requirements

  • Ability to communicate, read, and write in English and Mandarin.
  • Availability to respond to messages and emails during regular business hours.
  • Strong communication skills, with the ability to remain focused and stay on topic.
  • Ability to work from home in a private and quiet space, with internet meeting minimum speed requirements.

    • o 10 MBPS upload and 25 MBPS download.

  • Successful completion of a background check and drug test.
  • Successful completion of a language proficiency assessment.
  • High School Diploma or equivalent.

    • Benefits

  • Work from the comfort of your home with provided equipment, including a monitor, keyboard, mouse, cabling, and headset.
  • Enjoy flexibility in scheduling; create your own weekly schedule upon employer’s approval
  • Weekly hours may vary based on project needs.
  • Don't miss out on this fantastic opportunity to make a positive impact in healthcare data collection while enjoying the benefits of a flexible work-from-home environment.
  • Weekly schedule preferences are submitted for approval the week before scheduling.
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    Bilingual Mandarin • Houston, TX, US