Specialty Care Program Manager

Specialty Care Program Manager

AndHealth is on a mission to radically improve access and outcomes for the most challenging chronic health conditions, with the goal of making world-class specialty care accessible and affordable to all. We partner with health systems, community health centers, plans, and employers to remove barriers to care to ensure all people have access to the care they deserve.

We are looking for a Specialty Care Program Manager to play an essential role in building and leading our onsite care operations. In this role, you'll oversee the teams of clinical and non-clinical staff (MAs, RNs, Phlebotomists, etc.) providing care onsite at our community health center partner locations. You'll ensure they have the tools, workflows, and support to deliver their very best to every patient.

This role goes beyond traditional practice management. You'll be responsible for outcomes and experiences, not just processes - partnering with data, engineering, and clinical teams to identify gaps, problem-solve, and drive improvements. You'll foster a patient-first mindset, ensuring every interaction goes above and beyond expectations to deliver a "wow" for the patient. You'll also be the face of AndHealth to our CHC partners' operations teams, building trusted relationships and bringing back key learnings to inform our broader model of care.

What you'll do in the role :

• Lead and support MAs, RNs, and other onsite staff delivering specialty care across multiple CHC sites in Indiana.
• Train teams on customer service techniques that are meant to deliver a "wow" at every interaction.
• Ensure onsite teams are equipped with the tools, training, and resources they need to best help patients, our partners, your teams, and other clinical staff.
• Monitor and take ownership of KPIs set forth by AndHealth, developing a deep understanding of the data and asking the right questions to get to insights.
• Serve as a primary liaison to CHC partner operations and practice managers, building strong collaborative relationships.
• Bring insights from onsite care delivery back to AndHealth's clinical, operations, and technology teams, helping to shape how our care pathways and services evolve.
• Collaborate with cross-functional teams (clinical, engineering, scheduling, care navigation) to improve systems, workflows, and patient outcomes.
• Work from CHC partner sites most days to maintain presence and connection with teams.
• Contribute to new initiatives and special projects as AndHealth expands its onsite care model.

Education & Licensure Requirements :

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Here's what we'd like to offer you :

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We are an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Applicants will be considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, disability, or veteran status.