Talent.com
Retail Associate
Retail AssociateRoss Stores • Aurora, IL, US
Retail Associate

Retail Associate

Ross Stores • Aurora, IL, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Retail Associate

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience :

  • Success
  • Career growth
  • Teamwork
  • Our commitment to Diversity, Equality & Inclusion, and our community

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

General Purpose : The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, maintains a clean work area at all times, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours and will be expected to perform a range of functions in all areas of the Store as business needs require. The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customer service and operational goals.

Essential Functions :

  • Understands that safety is the number one priority and practices safe behaviors in everything they do.
  • Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Maintains clutter free, clear egress to emergency exits. Immediately corrects or reports any unsafe conditions or practices to Store Leadership.
  • Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow Associates using Company recognition programs.
  • Assists Customers in any way necessary - is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner. Greets all Customers by making eye contact, smiling and saying "hello" throughout the Store as well as saying "thank you" with every register transaction.
  • Provides prompt and efficient responses to Customers at all times. Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed.
  • Represents and supports the Company brand at all times.
  • Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the front-end, sales floor and restrooms to help maintain merchandise, customer and Team areas.
  • Maintains a professional appearance and adheres to the Company's dress code at all times.
  • Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards.
  • Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise / brand name familiarity within departments to assist Customers.
  • Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
  • As a representative of Ross Inc., demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information, and merchandise.
  • Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals.
  • Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures. Maintains a high level of awareness and accuracy when handling bankable tenders.
  • Demonstrates a sense of urgency to efficiently perform their role. Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow.
  • Competencies :

  • Manages Work Processes
  • Business Acumen
  • Plans, Aligns & Prioritizes
  • Builds Talent
  • Collaborates
  • Leading by Example
  • Communicates Effectively
  • Ensures Accountability & Execution
  • Qualifications and Special Skills Required :

  • Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
  • Ability to perform basic mathematical calculations commonly used in retail environments.
  • Physical Requirements / ADA :

  • Ability to use all Store equipment, including PDTs, registers and PC as required.
  • Ability to spend up to 100% of working time standing, walking, and moving around the Store.
  • Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
  • Ability to occasionally push, pull and lift more than 25 pounds.
  • Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
  • Certain assignments may require other qualifications and skills.
  • Associates who work Stockroom shifts : Ability to regularly push, pull and lift more than 20 pounds.
  • Supervisory Responsibilities : None

    The base pay range for this role is $15.00 - $15.50. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location. Benefits offered to all Associates include Accident, Critical Illness, Vision, Auto, Home, and Pet insurance programs; Associate Discount, Identity Protection, Associate Purchase Program, Benefit Hub Discount Mall, Employee Assistance Program and Commuter Benefits, 401K (service requirements), Employee Stock Purchase Program, Ross Cares Fund, College Discounts, Sick Pay (where legally required) and Referral Bonuses. In addition, all Full-Time Associates, including FT Retail Associate, Area Supervisor, Assistant Store Manager and Store Manager, are eligible for extended benefits offered including Medical / Dental / Vision Health Insurance, Legal Insurance, Vacation Buy, Flexible Spending Account, Health Savings Account, Life / ADD Insurance, Long-Term Disability, Enhanced Maternity and Parental Leave Benefit, Vacation Pay accrued at a rate of 10 days / year after eligibility commences, 9 Personal and Company Holidays. AS, ASM and SM Associates in Stores and Exempt Corporate and Buying Office roles are also eligible to receive a Bonus based on individual and business performance.

    serp_jobs.job_alerts.create_a_job

    Retail Associate • Aurora, IL, US

    Job_description.internal_linking.related_jobs
    Retail Customer Service Associate

    Retail Customer Service Associate

    FedEx • Saint Charles, Illinois, US
    serp_jobs.job_card.full_time
    The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions.Th...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Sales Associate

    Sales Associate

    Express • Geneva, IL, US
    serp_jobs.job_card.full_time +1
    Phoenix Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide.Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Part-Time Sales Associate

    Part-Time Sales Associate

    Daily Thread • Aurora, IL, US
    serp_jobs.job_card.part_time
    serp_jobs.filters_job_card.quick_apply
    As a Sales Associate you are influencing the sales floor with your unique style, passion for the product, and welcoming energy. Your focus is on creating genuine connections with customers and guidi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Seasonal Associate - Famous Footwear

    Seasonal Associate - Famous Footwear

    Caleres • Aurora, IL, US
    serp_jobs.job_card.full_time
    Famous Footwear Seasonal Associate.As a Famous Footwear Seasonal Associate, you are passionate about providing the best shoe store experience for every customer. You do this by creating a welcoming ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Home Team Associate

    Home Team Associate

    Walmart • Streamwood, IL, US
    serp_jobs.job_card.full_time
    Home associates greet customers on the salesfloor, offer them assistance and recommend merchandise based on the customer's wants and needs. They also ensure Home displays are maintained and in prope...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Retail Shortage Control - Part Time

    Retail Shortage Control - Part Time

    Burlington Stores • Algonquin, IL, US
    serp_jobs.job_card.part_time
    Join our team as a Shortage Control Associate and contribute to a secure shopping environment while delivering exceptional customer service!. As a Shortage Control Associate (SCA), your role directl...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Sales Associate - Spencer's

    Sales Associate - Spencer's

    Spencer's • Algonquin, Illinois, United States
    serp_jobs.job_card.full_time
    Benefits include : Illinois Paid Sick Time, Contest Prize Awards, 401K Plan with Company Match, Employee Assistance Program, 30% Merchandise Discount. All Bonuses, Awards and Benefits subject to qual...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Assistant Manager

    Assistant Manager

    Tractor Supply Company • Channahon, IL, US
    serp_jobs.job_card.full_time +1
    The Assistant Store Manager is responsible for proficiency in all areas of a specialty retail farm and ranch store.The Assistant Store Manager serves as the second in charge of operations to the St...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Retail Sales Associate

    Retail Sales Associate

    Best Buy • South Elgin, IL, US
    serp_jobs.job_card.full_time
    As a Retail Sales Associate, you'll be the face of Best Buy for customers who visit our stores.We'll train you with the skills and knowledge you need to confidently recommend the right tech product...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    P / T Retail Store Associate - Chicago Premium Outlets, 6159, Aurora, IL

    P / T Retail Store Associate - Chicago Premium Outlets, 6159, Aurora, IL

    Adidas • Aurora, IL, United States
    serp_jobs.job_card.part_time
    We believe sport has the power to change lives.To bring this mission to life we foster a culture centered on creativity, confidence, and collaboration, and while we will never rest on our laurels, ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Seasonal Retail Sales Associate

    Seasonal Retail Sales Associate

    Dick's Sporting Goods • Algonquin, IL, US
    serp_jobs.job_card.full_time
    At DICK'S SPORTING GOODS, we believe in how positively sports can change lives.On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Algonquin-Seasonal Store Associate Part Time

    Algonquin-Seasonal Store Associate Part Time

    Binny's Beverage Depot • Algonquin, IL, United States
    serp_jobs.job_card.part_time +1
    To assist in developing sales, maintaining productivity levels and providing superior customer service, while ensuring the safety and cleanliness of the store. To work as part of a team, following t...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Store Associate

    Store Associate

    Sherwin Williams • Plainfield, IL, US
    serp_jobs.job_card.part_time
    This position is essential to the success of our retail stores.Store associates work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Willi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Temporary Associate

    Temporary Associate

    Tapestry • Aurora, IL, US
    serp_jobs.job_card.full_time
    Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Retail Sales Associate Part Time

    Retail Sales Associate Part Time

    Illinois Staffing • Streamwood, IL, US
    serp_jobs.job_card.full_time +1
    AutoZone's store teams are the frontline of customer service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked inventory, ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Licensed Hair Stylist - Minooka Heartland Crossing

    Licensed Hair Stylist - Minooka Heartland Crossing

    Great Clips • MINOOKA, Illinois, United States
    serp_jobs.job_card.full_time +1
    Join a locally owned Great Clips® salon, the world's largest salon brand, and be one of the GREATS! Whether you're new to the industry or have years behind the chair…great opportunities await!!.The...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Retail Sales Associate - 2395

    Retail Sales Associate - 2395

    First Cash, Inc. • Carpentersville, IL, US
    serp_jobs.job_card.full_time
    We are currently looking for the right .Full-Time Retail Sales Associate .We offer an easily achievable commission structure that pays you for every transaction you process! .Our retail sales assoc...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Sales Associate

    Sales Associate

    Crocs • Aurora, IL, US
    serp_jobs.job_card.full_time
    And that's exactly how we like it.Whether you're welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted