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Front Desk Agent

Front Desk Agent

Courtyard - Columbus AirportColumbus, OH, US
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The Front Desk Agent is responsible for providing exceptional service to guests during their stay.

The primary focus is on welcoming guests, ensuring smooth check-ins and check-outs, and addressing guest inquiries and issues in a friendly, efficient manner.

Essential functions : Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Greet and welcome guests upon arrival, ensuring a warm and positive first impression.

Register guests into the hotel’s system, verifying reservation details, address, and payment information.

  • Promote and enroll guests in the hotel’s loyalty program, providing recognition and benefits to members.
  • Process payments during check-in and check-out, manage a house bank, and accurately report daily receipts.
  • Assist guests with service requests, such as issuing keys, handling safety deposit boxes, and posting miscellaneous charges.
  • Respond promptly and effectively to guest complaints, providing solutions and escalating as necessary.
  • Answer telephone calls courteously, providing accurate information and service.

    • Handle reservations with efficiency and accuracy.

  • Assist with hotel shuttle or transportation services, ensuring timely and courteous service.
  • Assist guests with luggage upon arrival and departure.
  • Be knowledgeable about the local area, hotel services, and amenities, providing helpful information to guests.
  • Manage guest requests for laundry, dry cleaning, messages, wake-up calls, mail, and faxes.
  • Be aware of and prepare for incoming VIP guests.
  • Follow all company Standard Operating Procedures and perform additional tasks as directed by the General Manager.
  • Exhibit a positive and cooperative attitude as part of the team.
  • Communicate effectively with coworkers and contribute to a supportive work environment.
  • Handle and account for keys properly.
  • Understand and adhere to emergency procedures and security policies.
  • Ensure the confidentiality and protection of guest room numbers.
  • Promote hotel amenities and upgrades to guests to enhance their experience and increase revenue.
  • Must maintain a neat, clean, and well-groomed appearance in accordance with company standards

    • Qualifications :

    Education : High School diploma or equivalent.

    Experience : Prior experience in a customer service role preferred.

  • Strong verbal and written communication skills.
  • Basic computer skills.
  • Knowledge of the hotel, its services, and the surrounding area.
  • Ability to stand for extended periods, up to 8 hours.
  • Ability to lift up to 15 lbs on occasion.
  • Willingness to work flexible schedules, including nights, weekends, and holidays, as required by the business needs.
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    Front Desk Agent • Columbus, OH, US