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Clinical Programs & L&D Manager
Clinical Programs & L&D ManagerBond Vet • Chicago, Illinois, USA
Clinical Programs & L&D Manager

Clinical Programs & L&D Manager

Bond Vet • Chicago, Illinois, USA
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Bond Vet is on a mission to strengthen the human-animal bond through better pet care. We offer primary and urgent care so were there for pets when they need us most. Our clinics are designed with pets and people in mind : warm friendly and highly sniffable. We balance this design with a strong focus on technology all built in-house which means we can easily innovate our systems to improve the veterinary team pet and client experience.

About the Role

Were hiring a dynamic and influential hands-on clinical leader to lift skills on the floor and build programs that stick . This role reports to the CVO with dotted-line responsibility to our field medical leaders (AMD / RMDs). The ideal candidate has a clinical background (veterinary technician or veterinarian) and will split their time between clinical shifts and developing practical playbooks (programs projects protocols) that make care safer faster and more consistent.

Were looking for an action-oriented executor who can ensure our field medical leaders are supported engaged and accountable for delivering exceptional medical quality and an individual who can bring clinical context into cross-functional conversations. This role will serve as a leader and a teacher actively participating in developing and administering initiatives and training programs for the clinic and the broader company audience.

Work Location & Flexibility

At Bond Vet we know great work can happen in different environments. This role is hybrid with the expectation that team members are within commuting distance of one of our Bond Vet clinics . While much of your work can be done remotely youll have regular in-person time at a local clinic including completing 12 clinical shifts per week as all our medical leadership do to provide vital context for the organizational work we aim to accomplish. Being close to our clinics also supports relationship-building team support project development deployment and a deeper understanding of daily operations.

If you live near any Bond Vet market including NYC Boston DC Chicago New Jersey or Philadelphia we welcome applicants who are excited about a flexible hybrid work experience.

Your Priorities

  • Learning & Development Engine
  • Focus on program development deployment planning execution assessment and improvement
  • Measure adoption and outcomes.
  • Field Presence
  • Maintain clinical skills by practicing alongside your clinical teams and using the opportunity to train and upskill teams.
  • Presence in our clinics as needed to identify areas of opportunity support program and project deployment and generally unblock gold-standard care.
  • Dotted-line leadership management : Enable AMD / RMD excellence through availability alignment and consistent follow-through.

Your Strengths

  • Autonomous following strategic alignment : Converts agreed priorities into plans executes independently and flags risks early.
  • Detail-oriented and accountable : Tracks commitments meets deadlines without reminders and closes loops.
  • Solution-oriented : Surfaces options recommends a path and moves decisions to done.
  • Leads through influence thrives in a matrix aligning dotted-line AMD / RMD / MD partners with clear goals cadence and accountability.
  • Builder / finisher : You dont just planyou develop gather feedback and iterate quickly.
  • Data-informed & practical : Sets simple metrics monitors progress through pilot and post-deployment and makes it easier for teams to do the right thing.
  • Calm under change : Prioritizes makes progress with imperfect info and keeps teams aligned.
  • Core Responsibilities

    Program Development & Deployment Support

  • Draft project charter or SOPs checklists and templates; partner with SMEs for accuracy.
  • Support pilot as needed with clear success metrics and KPIs / SLAs. Launch with change-management guides including job aids training materials and hosting office hours. Publish a RACI so ownership is clear.
  • Data stewardship : Choose appropriate data sources (LMS Sheets Domo) and analyze data to identify trends and insights that can inform decision-making. Translate results for clinical and executive audiences
  • Learning & Development

  • Assess needs : Partner with the CVO VP Medical Quality Sr. Director of Nursing and AMD / RMDs to identify needs and maintain role-based skills matrices (DVMs nurses clinic leaders).
  • Support onboarding design : Build 30 / 60 / 90 programs for doctors and nurses with competency checklists shadowing guides job aids and sign-off rubrics; keep a single version-controlled onboarding hub.
  • Leadership development : Co-create development curricula for clinic leaders (coaching feedback ER basics workflow management) run cohort sessions and coordinate speakers / SMEs.
  • Build & deliver content : Draft slides and facilitator guides.
  • Communication cascade : Publish simple update emails and calendars; notify leaders of onboarding status and upcoming deadlines; capture FAQs into job aids.
  • Cross-Functional Communication

  • Summarize programs and results with clear narratives key metrics and context tailored to clinicians leaders and executives. Help craft messaging for internal and external forums
  • Work across partner functions (Operations TA Marketing Finance Data / IT Training) to align plans timelines and resourcing.
  • Team Engagement & Culture

  • Foster a culture of collaboration accountability and medical integrity across the region.
  • Partner with clinic leadership to strengthen engagement retention and employee satisfaction.
  • Practice-Driven Insights & Improvement

  • Maintain frontline proficiency with 4-8 clinical shifts / month (based on discussion and project need) modeling protocol adherence (RECOVER anesthesia dentistry) and capturing cases to update curricula and SOPs.
  • Harness the power of bedside insights engage with the CVO and field leaders to pressure-test implications and operationalize them into scalable programs and projects.
  • Qualifications

  • Doctor of Veterinary Medicine (DVM or VMD) degree from an accredited university. May include board certification.
  • State licensure that is in good standing OR eligibility for such licensure to include all states for clinics under supervision. If DVM DEA licensure and CDS licensure if needed for all states for clinics under supervision.
  • 5 years of clinical experience including experience in medical operations / leadership program development or learning and development. Multi-site experience is preferred.
  • Proven ability to operate in a matrix (dotted-line relationship) and strong interpersonal and communication skills.
  • Excellent written / verbal communication; confident presenter / facilitator; comfortable with basic metrics and dashboards.
  • Why Bond Vet

  • Doctor-led company with a collaborative supportive culture.
  • Competitive compensation equity participation and comprehensive benefits package.
  • Opportunities to shape and influence the growth of a rapidly expanding mission-driven organization.
  • Mission with community impact. Expand access and advocacy through programs like Bond to the Rescue and education partnershipsdo well and do good.
  • Tech-enabled medicine. Early access to tools that reduce admin and raise quality (AI scribing inventory automation Cubex) plus our Bond Vet Academy (spatial computing / Apple Vision Pro) for 3D procedural training.
  • Career pathways & mentorship. Develop AMD / RMD / MD leaders; grow your own scope with true sponsorship.
  • Pay Range : $180000-$220000 annually.

    Currently working elsewhere We get it - the vet world is small. Were committed to a confidential and positive experience. Just looking to chat Lets grab a coffee or hop on the phone. Email our Team at

    #LI-LC2

    At Bond Vet were proud to be vet founded and vet led. We are on a mission to enhance the human-animal bond through innovative urgent and primary care combined with seasoned expertise friendliness and compassion. Our clinics combine modern design seamless technology and a collaborative culture. We believe veterinary professionals deserve a career they love not just a job. Our unique offerings include work-life flexibility competitive pay and the chance to shape your own path. With industry-leading NPS scores our approach resonates. Join us for a rewarding career where we work happy feel empowered and are obsessed with pets .

    By submitting an application you agree to receive SMS messages from Bond Vet regarding your application and interview process including but not limited to your interviews scheduling offers reference checks background checks and general communication throughout the process. Opt out anytime by messaging STOP. Text HELP for help. Message frequency varies and message and data rates may apply. Find more information in our.

    Employment with Bond Vet is contingent upon the Companys completion of a satisfactory investigation of your background.

    Required Experience :

    Manager

    Key Skills

    Children Activity,Customer Service,B2C,Ale,JavaScript,Asic

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

    Yearly Salary Salary : 180000 - 220000

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