Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at .
Axiom Technologies is an Equal Opportunity Employer and encourages applicants from all backgrounds and genders to apply, including Aboriginal and Torres Strait Islander candidates
Roles and Responsibilities :
- Responsible for maintenance / support and monitoring of the local area network (LAN) and / or wide area network (WAN). Part of the SSB infrastructure team with the ability to communicate effectively across geographic lines.
- Troubleshoot technology-related problems that may include carrier issues, routing, switching, wireless AP and wireless controller issues, datacenter performance, packet loss, latency issues, system connectivity, and hardware failures.
- PRINCIPAL DUTIES AND RESPONSIBILITIES / KNOWLEDGE
- Supports in place network solutions to meet the business and operational objectives for business continuity solutions
- Follow standard administrative processes and procedures for supporting Production environments.
- Responsible for maintaining the appropriate life cycle for supported technologies, including technology risk, refresh, migration, and retirement.
- Analyzes network performance, modifying as needed, per documented process, to improve throughput and effectively utilize network resources.
- Maintains relationships with critical IT infrastructure service providers. Ensures appropriate tasks are managed by in place service providers
- Identifies key areas for improvement to align with department and company objectives.
- Implements break / fix solutions as needed to improve network stability and performance.
- Responsible for managing the Incident and Service Request queues for SLA driven resolution
- Participate in projects of small to medium complexity.
- Executes in-place procedures to prevent and reduce the severity of outages.
- Assists with the installation and testing of network infrastructure upgrades, working with the systems and applications teams as needed.
- Provides quality assurance for engineering designs of junior team members
- Daily review of wireless network / APs.
- Create reports and alerts for the wireless networks to be proactive in support
- Responsible for On-Call coverage
- Travel Required : +50%
- must have a valid Passport
IT Skills and Experience
Position Requirements3-5 years of data communications experience.3+ years of experience in the implementation, maintenance, and troubleshooting of mid to large, complex IP-basednetworks.2+ years of experience in using Network monitoring and management solutions3+ years of experience in routing protocols like OSPF, BGP, HSRP, & MPLS)3+ years of experience with layer-2, layer-3, and / or layer-4 network protocols and technologies (like TCP / UDP,ISCSI, NFS, Fiber-Channel, SMB)2+ years Cisco / Meraki.2+ years Wireless handheld scanners.Label Printers.Network hardware installs or replacementsExperience with Microsoft Servers and print servicesPersonal Attributes :
Excellent End-user computing skills.Good knowledge of Infrastructure support.Strong analytical and problem-solving capabilitiesWell-organized and extremely detail-orientedStrong customer service ethic and great communication skills, both oral and writtenPassionate about delivering quality, no matter what you are doingCan work both independently and in a collaborative team-oriented environmentA self-starter, motivated to push the limits and think outside of the boxFondness for solutions that are simple, elegant, and effectiveAbility to work with and maintain confidential informationIn-depth knowledge of :
Windows OS (e.g., XP, Vista, Windows 7, 10)Microsoft Office applicationsPCLaptop hardwarePCLaptop peripherals, including printersMobile devicesBasic knowledge of :
Active DirectoryExchangeApple OSSCCMExperience in a similar role
2+ years of relevant experience.What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @