Front Office Supervisor

True North Hotel Group , an award-winning management and development company, is seeking a Front Office Supervisor tojoin our team at our SpringHill Suites in Wrentham, MA . We offer awesome benefits and a great family culture.

RESPONSIBILITIES

• Responsible for assisting in the supervision of the Front Office operations and personnel.
• Promote an atmosphere that fosters friendly and efficient service for our guests.
• Oversee office personnel
• Greet guests and check them into hotel, issue room keys, direct guests to rooms and other areas.
• Respond to guest questions either in person or over the phone
• Fulfill guests' needs, ensuring their stay is as enjoyable as possible; assist with dining, entertainment, and transportation reservations, as needed.
• Resolve guest problems / complaints
• Clerical duties including answering phone calls, taking messages, entering reservations, filing, photocopying, faxing, and mailing

QUALIFICATIONS

We look forward to hearing from you!

True North is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.