Technical Support Specialist

Your Title : Application Support Specialist

Job Location : Knoxville, TN (On-site)

Schedule : M-F Business Hours

Our Department : Trimble MEP (Mechanical, Electrical, and Plumbing)

Do you stay on the cutting edge of technology? And crave learning? Then you will fit in with our team of tech enthusiasts and passionate software professionals!

What You Will Do

The Application Support Specialist serves as an important primary support liaison between the company and the customer and is responsible for resolving complex customer-related software issues associated with the use of Trimble's MEP Estimating software packages.

This position focuses on our MEP Estimating products AutoBid, Accubid, and Estimation Desktop. You will :

Assist customers with system setup, configuration, implementation and general software usage.

Customer communication is a mix of e-mail, telephone, live chat and web-based support.

Understand technical concepts and communicate them clearly to individuals with varied backgrounds and skill levels, from knowledgeable IT to a basic end user with limited computer experience

What Skills & Experience You Should Bring

Critical thinking and problem-solving skills

Strong troubleshooting ability with general computer systems

Analytical and intuitive (capable of following logic and then making the intuitive leap to a solution or root cause)

Capable of working autonomously or with little guidance

Excellent written and verbal communication skills

Customer-oriented with a strong desire to take care of the customer's needs while following company procedures

Capable, preferably thrives in high-pressure / time time-critical environments

Adept at working with AI-powered support tools (e.g.,chatbots, virtual assistants)

Bonus if you have

Construction industry experience specific to Electrical and Mechanical

1-3 years working in customer support or call center

Accubid knowledge

About Our Construction Division

Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. As one of Trimble's core business sectors, Trimble Construction provides technology solutions that make it easier than ever for construction customers to accelerate project processes and team productivity through each stage of construction, ensuring everyone is on the same page whether or not they're in the same place.

Compensation : Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and / or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

Hiring Range

$18.32-$22.88

Pay Rate Type

Hourly

Bonus Eligible?

No

Commission Eligible?

No

Benefits : Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

How to Apply : Please submit an online application for this position by clicking on the 'Apply Now' button located in this posting.

Application Deadline : Applications could be accepted until at least 30 days from the posting date.

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values-Belong, Innovate, and Grow-we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and / or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at , under "Corporate Governance."

Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

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If you need assistance or would like to request an accommodation in connection with the application process, please contact AskPX@px.trimble.com.