Benefit Specialist, BRC (Benefit Resource Center)

General Description :

Assist clients and their employees with benefit or claim questions.

Responsibilities :

• Primary resource for clients and their employees with benefit or claim questions.
• Investigate and work with carrier contacts to solve claim problems.
• Respond to emails and voicemails within 24 business hours.
• Track and document all calls and interactions in Call Center database.
• Assist clients with administrative questions regarding enrollment, eligibility, and special contract provisions.
• Assist with transition of care concerns due to a change in carrier.
• Provide help with coordination of benefits.
• Drafts appeal letters and perform claim audits as needed.
• Report trends to carrier and / or the account manager.
• Maintain open call volume in a timely manner.
• Keep informed about industry information and new product information.

Knowledge, Skills and Abilities :

Physical Demands :

Work is performed in a climate-controlled office environment with minimal noise and limited to no exposure to chemicals or toxins. Employees operate office equipment including telephone - headset, computer, computer monitors, keyboard, mouse, copier, scanner and mail machine. Physical tasks of job include walking, sitting, standing, bending and typing.

Analysis of Physical Demands :

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USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time .

Salary Range : $43,000- $53,000. This is a bonus eligible position with a target incentive of 5%