Customer Service Representative & Social Media Manager

Customer Service Representative & Social Media Manager

We are looking for a Customer Service Representative who can also manage our Instagram account and help grow our client's brand presence online. The ideal candidate has strong communication skills, a pleasant accent, and prior experience in customer service and social media management.

Key Responsibilities :

• Answer incoming calls and respond to inquiries about our products and services.
• Provide excellent customer service and maintain a professional, friendly tone.
• Manage our Instagram account post daily or weekly updates, create short videos and graphics, and engage with followers.
• Create visually appealing social media content (posts, stories, reels) using existing brand assets.
• Reach out to potential influencers, mothers, and family content creators for collaborations and partnerships.
• Respond to DMs, comments, and collaboration requests in a timely manner.
• Assist with outreach to potential retail partners and stores.