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Level 1 IT Support Engineer – MSP / MSSP
Level 1 IT Support Engineer – MSP / MSSPBowman Williams • Fort Worth, TX, United States
Level 1 IT Support Engineer – MSP / MSSP

Level 1 IT Support Engineer – MSP / MSSP

Bowman Williams • Fort Worth, TX, United States
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Level 1 IT Support Engineer – MSP / MSSP | $50K–$60K | DFW Metroplex

If you're an early-career IT professional looking for a place to learn fast, grow quickly, and get hands-on with cybersecurity and cloud , this is an incredible opportunity.

This rapidly expanding Managed Security Service Provider (MSSP) is opening new offices in the DFW area and adding multiple roles as they continue to win new business. Their culture is built around empowering engineers—giving Helpdesk and System Admins chances to touch more security tools, cloud technologies, and project work instead of staying stuck in repetitive ticket queues.

Regular performance reviews, clear advancement paths, and real skill-building opportunities make this an ideal place to grow your MSP career.

Level 1 IT Support Engineer Responsibilities :

  • Provide frontline IT support using remote-access tools
  • Create, track, and close tickets with clear documentation and issue resolution details
  • Document new issues, processes, and technical fixes
  • Support special projects and additional tasks as needed

Level 1 IT Support Engineer Experience :

  • 2+ years of IT helpdesk or MSP experience
  • Strong troubleshooting and problem-solving skills
  • Proficiency with Microsoft Office
  • Basic to intermediate Active Directory knowledge
  • Solid communication skills and a desire to learn more about cybersecurity & cloud

    • Level 1 IT Support Engineer Benefits :

  • Medical insurance
  • 401(k)
  • PTO & paid holidays
  • Clear advancement opportunities
  • A growth-oriented environment where you'll gain exposure to security, cloud, and project deployments
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