Senior Business Process AnalystOmada Health • Milwaukee, WI, US
Senior Business Process Analyst
Omada Health • Milwaukee, WI, US
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job_description.job_card.job_descriptionDefine key process metrics (cycle time, cost-to-serve, error rate, etc.) and build dashboards or scorecards to monitor performance. Partner with other operational and analytical teams to turn process data into actionable insights. Conduct root cause analyses and deliver clear recommendations that drive measurable impact. Partner with operational and GTM teams to pilot, scale, and sustain process improvements. Create and maintain process documentation, SOPs, and training materials that support adoption. Lead cross-functional change management efforts to ensure new processes are embedded and effective. Ensure that all processes align with Omada's standards for clinical quality, privacy (HIPAA), and regulatory compliance. Partner with internal audit and compliance teams to maintain readiness for client and regulatory reviews. Bachelor's degree in Business, Management Information Systems, Industrial Engineering, Information Technology, or related field. 5+ years of experience in process improvement, operational excellence, or program operationspreferably in digital health or health tech. Demonstrated success leading cross-functional improvement initiatives in a fast-paced, scaling organization. Proficiency in process mapping and analysis tools (e.g., Lucidchart, Miro, Visio) and comfort working with data to assess impact. Experience with go-to-market systems, such as CRM and marketing automation (Salesforce is a plus). Excellent communication and stakeholder management skills across technical and non-technical audiences. Background in operations strategy, product operations, or continuous improvement. Lean Six Sigma Green or Black Belt certification. Experience in a hybrid clinical-technology setting (e.g., telehealth, remote care, population health). Familiarity with Omada's care model or similar behavior-change-based programs. System-Oriented : Thinks end-to-end about how people, data, and tools connect to create outcomes. Data-Driven : Measures what matters and uses insight to influence decision-making. Collaborative : Partners across teams and functions to drive shared ownership and alignment. Change-Ready : Excels in environments that evolve rapidly and require adaptive thinking. Mission-Aligned : Passionate about improving health outcomes through scalable, human-centered care delivery. Competitive salary with generous annual cash bonus Equity grants Remote first work from home culture Flexible Time Off to help you rest, recharge, and connect with loved ones Generous parental leave Health, dental, and vision insurance (and above market employer contributions) 401k retirement savings plan Lifestyle Spending Account (LSA) Mental Health Support Solutions ...and more! Cultivate Trust : We listen closely and we operate with kindness. We provide respectful and candid feedback to each other. Seek Context : We ask to understand and we build connections. We do our research up front to move faster down the road. Act Boldly : We innovate daily to solve problems, improve processes, and find new opportunities for our members and customers. Deliver Results : We reward impact above output. We set a high bar, we're not afraid to fail, and we take pride in our work. Succeed Together : We prioritize Omada's progress above team or individual. We have fun as we get stuff done, and we celebrate together. Remember Why We're Here : We push through the challenges of changing health care because we know the destination is worth it.
Senior Business Process Analyst
Omada Health is a digital-first, integrated care provider that helps people build sustainable habits that improve their healthwhether that's losing weight, managing diabetes, reducing stress, or staying on top of hypertension. We combine human care teams, behavior science, and data-driven insights to deliver outcomes that matter.
We're looking for a Senior Business Process Analyst to drive operational excellence and scalability across Omada's rapidly evolving business. This role will play a critical part in designing and improving the processes that enable seamless member experiences, efficient go-to-market workflows, and measurable results.
As a Senior Business Process Analyst at Omada Health, you'll identify, analyze, and optimize cross-functional workflows that power our customer operations. You'll collaborate with leaders across Commercial Operations, Marketing, Customer Success, IT, and Sales to streamline how we serve our members and clients while maintaining quality, compliance, and operational agility.
The ideal candidate is a systems thinker who thrives in complexity, is fluent in continuous improvement methodologies, and can balance innovation with structure in a high-growth digital health environment.
Key Responsibilities
Process Design & Optimization
- Map and evaluate end-to-end workflows across go-to-market (GTM), operational, and technical teams to identify inefficiencies and opportunities for automation or redesign.
- Lead initiatives that improve member experience, reduce operational friction, and enhance efficiency.
Measurement & Insight
Implementation & Change Leadership
Governance & Compliance
Qualifications
Required :
Preferred :
Success Profile
A successful Business Process Manager at Omada Health is :
Benefits :
It takes a village to change health care. As we build together toward our mission, we strive to embody the following values in our day-to-day work. We hope these hold meaning for you as well as you consider Omada!
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