Front Office Clerk

JOB SUMMARY :

The Front Office Clerk is responsible for providing a consistent and reliable flow of communication with patients / staff throughout the clinic and initially preparing patients for an office visit with required paperwork and proper collection of applicable monies.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Welcome patients / visitors via phone and / or to the clinic by greeting them and attending to their inquiries.
• Answer and direct telephone calls appropriately.
• Facilitate patient satisfaction and clinic experience by directing them accordingly and accurately booking appointment(s).
• Validate / update patient personal information in the electronic practice management (EPM) system as necessary.
• Provide appropriate form(s) to patients in accordance with patient needs as necessary.
• Collect and document patient payments; demonstrate accurate credit card / cash handling procedures, according to CHSI Policy and Procedures.
• Respect and ensure patient privacy and confidentiality with all interactions in accordance with HIPAA and CHSI Policies and Procedures.
• Responsible for participating in quality improvement projects / activities and accountable for quality and PCMH.
• Order and inventory office supplies as needed.
• Perform all other duties as directed either formally or informally, verbally or in writing.

SUPERVISORY RESPONSIBILITIES :

No direct supervisory responsibilities.

KNOWLEDGE, SKILLS AND ABILITIES :

EXPERIENCE AND EDUCATION :