Medicare Client Account Support Analyst - Remote, AL, TN or TX - Cigna Healthcare

The Cigna GroupTennessee Work at Home

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Work Location - Remote; Nashville, TN or Birmingham, AL or Mobile, AL or Houston, TX (must be located in / or near one of these locations)

The Cigna Medicare Contracting Client Account Support Analyst will be responsible for providing internal and external agency and agent support in the areas of sales contracting service and maintenance. This individual responds to inquiries, solves problems, and ensures agent / agency satisfaction with sales contracting and the onboarding process. The Support Analyst coordinates with business partners to ensure needs are met and potential problems are averted. This individual is responsible for keeping management and business partners informed of escalated issues and issue status.

RESPONSIBILITIES :

Process New Agents / Agencies Contracting Requests
Validate that all required documents have been completed and submitted
Initiate background check
Initiate appointment requests
Work through hierarchy issues related to existing agent data
Create agreement and hierarchy
Process / correct any errors as identified by Contracting System, internal team, and external partners
Validate documents, background check cleared, and at least one appointment to validate successful contracting
File documents as necessary into File Management System
Communicate with Recruiters / Agencies / Agents as needed to secure required documentation and verify / request missing information
Processing Maintenance Requests
Validate that all required documents have been completed and submitted
Validate that agreements and hierarchies are set up accurately
Review daily report for Agents who have met requirements to be considered Ready To Sell
Process final approval of contracting
Processing Agent / Agency offboarding
Participate in ad hoc projects with varying deadlines as required

QUALIFICATIONS :

High School Diploma required, BA / BS or equivalent work experience strongly preferred

Experience in Healthcare, Insurance, or Medicare Advantage preferred

Ability to manage and effectively communicate timeframes, expectations, and requirements with various types of new and existing customers / clients

Excellent written and verbal communication skills

Excellent critical thinking and problem-solving skills

Ability to work a flexible schedule during peak season of mid-October through mid-December, including weekends and early nights

Proficiency with Microsoft Office suite

Aptitude for learning and using new systems

Demonstrated ability to self-motivate, work in teams, and be flexible within a fast-paced and changing environment

Ability to work collaboratively with cross-functional teams to research and resolve agent / agency issues

Process-oriented with strong organization and time management skills

Goal oriented, resourceful, personally accountable and self-directed

Innovative mindset for identifying and creating awareness where new approaches / solutions are beneficial

Proactively seek opportunities for improvement

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Client Support Analyst • Tennessee Work at Home