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Guest Service Representative Front Desk Attendant

Guest Service Representative Front Desk Attendant

Jensen Beach Bowl IncJensen Beach, FL, US
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Benefits :

  • Employee discounts
  • Shifts Available

Monday 4pm-10pm

Tuesday 4pm-9pm

Wednesday 3pm-10pm

Thursday 4pm-10pm

Saturday - option of midday or evening

Job Summary

We are looking for a customer-focused Guest Service Representative - Front Desk Attendant to join our team! You are the face of Jensen Beach Bowling Center, leaving both a first and last impression on all our guests. As the Front Desk Attendant, you will assist customers with checking in and cashing out, handle phone calls, and a variety of other guest interactions.

The ideal candidate takes pride in the look and feel of the front desk and customer areas and can quickly build rapport with guests. If you are a “people person” with a passion for providing exceptional customer service, we want to meet you!

Responsibilities

  • Greet every guest with a friendly welcome
  • Assist guests with familiarity of venue and ease of use of lanes and games
  • Answer phone calls and take messages accurately
  • Anticipate the needs of guests and build rapport
  • Respond to guest concerns and resolve them appropriately, escalating to management when necessary
  • Maintain accurate records of reservations & payment information
  • Ensure compliance with health and quality standards

    • Qualifications

  • Minimum age 21 preferred as Closing Shift
  • Familiarity with hospitality industry standards
  • Knowledge of front desk customer service, phone etiquette, cashier experience
  • Proficient in English; knowledge of other languages is a plus
  • Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
  • Ability to demonstrate genuine care for customers and employees
  • Ability to work in a fast-paced environment
  • Punctual and Reliable
  • Able to stand for long periods of time & lift 20lbs
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    Front Desk Attendant • Jensen Beach, FL, US