On-Site Event AV Specialist (Located in Charlotte, NC)

Job Description

Job Description

About Creative Realities

Creative Realities, Inc. (NASDAQ : CREX) is a full-service, digital signage solutions company with a passion and purpose of connecting brands and people in spaces and places they love. We design, develop, deploy, and maintain digital experiences that are contextually relevant, omni-channel, and specific to the physical environment. Our approach is consultative, tech-agnostic, and solution centric. Our capabilities are end-to-end with the ability to deploy at scale - whether its thousands of locations or a single flagship experience. We specialize in key verticals including Automotive, C-Store, QSR, Heath Care, Retail, and Sports & Entertainment with extensive experience in how digital transforms these environments. Our purpose-built CMS software and ad-revenue / monetization platforms are considered best in class and serve as the backbone for successful installations and ongoing support. Visit www.CRI.com for our full story.

About the Position

This position is based in Charlotte, North Carolina.

Are you passionate about professional sports and entertainment? Join us in a thrilling environment where your contributions make a real impact! This is an amazing opportunity to work in a fast-paced and exciting environment where your contribution is both immediately apparent and critical. This role is to provide a dedicated, full-time on-site technician to serve as the primary resource for all daily operational needs related to screen hardware. This technician will manage proactive health checks, immediate break-fix response, inventory management, and coordination of all service requests.

This is an open-ended, ongoing contract or full-time position that will go on in perpetuity. It will typically be in the 40-45 hours a week range.

The On-Site Event AV Specialist is responsible for ensuring that all digital displays throughout a local sports venue are operational and content is playing as intended during all events. This critical role is accountable for the operation, maintenance, and troubleshooting of the hardware utilized to display content across the 2,000 screens in the venue. The position requires ensuring systems are running smoothly before, during, and after events while supporting media player hardware deployments and content ingestion. In addition, this position will assist with technical signage needs in multiple venues in the Charlotte area as needed and maintain thorough documentation of daily activities, including preventive maintenance, display issues, and the Return Merchandise Authorization (RMA) process.

Key Responsibilities

Event Day Operations

• Serve as the primary point of contact for all event-related requests and issues, ensuring a seamless experience for event organizers and attendees.
• Provide on-site support for private events, adhering to a pre-defined run of show.
• Provide on-site support for all game / event days as required.
• Ensure displays for all events function correctly and show the requested content before the event begins. Collaborate with event coordinators to address and fulfill event needs.

System Management

System Troubleshooting

Qualifications

Technical Knowledge

Digital displays and supporting hardware

Media Players

Customer-Focused

IT & Event Operations Skills

Collaboration & Organization

Additional Requirements

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Benefits

Company paid individual portion of Medical, Life, Long and Short-Term Disability insurances; access to participate in company Dental and Vision insurance programs; eligibility for a high-deductible health plan (HDHP) with HSA option, FSA, DCFSA; 401(k) program, including company paid match of up to 3% of annual salary; paid time off and holiday pay.

About You

You are a proactive self-starter who thrives in dynamic environments. Your problem-solving skills and calm demeanor under pressure make you the perfect fit for our team!

You thrive in dynamic, event-driven environments and possess a deep understanding of content management systems. You have a knack for problem-solving and can efficiently troubleshoot technical issues while maintaining a calm demeanor under pressure. Your ability to balance technical tasks with customer-facing interactions makes you an ideal fit for this high-energy, event-driven role.

If you are passionate about technology, sports, and live event operations and enjoy working in a collaborative, fast-paced environment, we encourage you to apply!