Medical Receptionist immediate HIRE

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Reliant Medical Group (Central Check-In) has an immediate opening for a friendly, patient focused and detailed oriented

• Medical Receptionist
• to join our team. As a
• Medical Receptionist
• , you will coordinate the provision of multiple services to patients, performing a full range of administrative support services for clinic / site including collection of co-payments, registration, and scheduling of patients for medical procedures, tests, associated ancillary services, and other related duties. Our Associate Patient Care Coordinators ensure the highest level of patient / customer satisfaction.
• Schedule
• (38.75 Hours) : Monday-Friday, 8 : 30am - 5pm EST. May need to provide coverage at nearby clinics if needed.
• Location
• : 761 Worcester Road, Floor 4, Framingham, MA
• Verifies, re-verifies, and authorizes patient insurance coverage and eligibility utilizing computer-based patient registration / scheduling systems. Batches encounter forms and submit to appropriate billing area
• Maintains records and makes daily cash deposit as assigned
• Receives and addresses patient-care related telephone calls. Provides routine information on procedures and standard policies, refers matters to appropriate person within department / site
• Identifies problem related priorities, and responds to emergency needs by contacting / interrupting physician / provider within guidelines
• Resolves patients' questions regarding clinic schedules and billing concerns; Documents appropriate information in computer system. Updates and maintains Telephone Message System (TMS) in computer system. Works collaboratively with primary care practices, patients and specialty practices to process outgoing referrals prior to scheduled visits. Documents information and assists with alternate plan of care, if needed
• Schedules and coordinates patient visits, medical procedures for both inpatients and outpatients. Notifies providers, patients and others of changes such as new scheduling, re-scheduling, no-show, emergency appointments and add-ons
• May inform nursing staff or others of laboratory and diagnostic study results; This may require up to 2 hours of standing / walking per shift
• May process standard and non-standard business office administrative paperwork, such as purchase requisitions, employee time sheets, expense vouchers, etc. Follows-up with personnel outside the medical office to expedite timely action and alleviate, or report delays as appropriate
• Provides guidance to departmental personnel in the medical office on administrative policies and procedures
• Comply with health and safety requirements and with regulatory agencies such as DPH, etc
• Comply with established departmental policies, procedures, and objectives
• Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
• High School Diploma / GED (or higher)
• 1+ years of customer service experience
• 1+ years of experience with Microsoft Office / basic computer software
• Medical front desk experience
• EMR / Epic experience
• Superior customer service skills include the ability to multi-task and resolve patient concerns in a timely manner
• Bilingual Proficiency (Spanish or Portuguese)

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._

_UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._

_UnitedHealth Group is a drug - free workplace.