Bingo Shift Manager (Milwaukee)

Pay based on experience | Requires flexibility to work various shifts

In this fast-paced, high energy environment where great guest service is essential, how do we provide our Bingo guests with an exceptional gaming experience while ensuring the accuracy of our many Bingo transactions? As a Bingo Shift Manager you will manage a team of Bingo Admission Clerks, Floor Clerks, Callers, and Supervisors and assist with establishing and monitoring operational department policies and procedures. While carrying out the job duties listed below, you will contribute to our continued business success by providing unsurpassed guest service, personal and professional dedication to our Mission, Vision, and Values, and demonstrating a high level of integrity and ethical standards.

Principal Duties and Responsibilities (

• Essential Functions)
• Carry out managerial responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include but are not limited to interviewing, hiring, and training team members; scheduling and motivating team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints; and resolving problems.
• Assist with establishing and monitoring operational policies and procedures to ensure the integrity of all games and systems.
• Work closely with Bingo leadership and peers for success of the Bingo department. Assist management to develop bingo sessions, new games, and promotions to enhance bingo program.
• Report operational results of each bingo session and monitor profitability.
• Recommend and implement changes and additions to protect profitability.
• Promote and demonstrate positive guest relations.
• Ensure timely, positive resolution of guest issues and complaints received in both written and verbal format.
• Help develop, guide, mentor and educate team members
• Maintain knowledge of local jurisdiction gaming laws (federal, state, etc.) and regulations.
• Ensure full compliance with departmental Internal Controls, policies, procedures, and regulations.
• Perform other duties as assigned.

Job Qualifications

Working Conditions

The noise level is usually moderate to loud. When on the casino floor, the noise level increases. The facility is not smoke free.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties, and skills required.