Senior Manager, Logistics & Global Control Tower (North America, EMEA)

Senior Manager, Logistics & Global Control Tower

At Western Digital, we power global innovation and push the boundaries of technology to make what you thought was once impossible, possible. Our technology helped people put a man on the moon. We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world's biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.

Today's exceptional challenges require your unique skills. It's you and Western Digital. Together, we're the next BIG thing in data.

Role Overview

The Senior Manager, Logistics & Global Control Tower is a strategic leader responsible for orchestrating end-to-end logistics operations and overseeing Regional Control Towers across North America, Europe, the Middle East, and Africa. Acting as the "air-traffic controller" of the supply chain, this role leverages advanced visibility platforms, foundation systems, predictive analytics, and a 24 / 7 follow-the-sun approach to anticipate disruptions, minimize delays, and optimize cost and service levels. The position drives operational excellence, digital transformation, and continuous improvement, leading a geographically distributed team to deliver resilient, efficient, and customer-centric logistics solutions.

Key Responsibilities

• Control Tower Leadership & End-to-End Visibility
• Lead and continuously improve the Global Logistics Control Tower, ensuring real-time supply chain visibility and proactive management across North America, Europe, the Middle East, and Africa.
• Orchestrate daily operations : Oversee real-time monitoring, exception management, escalation protocols, and recovery planning for NA & EMEA regions.
• Own and present supply chain performance metrics to drive actionable insights and executive decision-making.
• Drive risk mitigation : Use predictive analytics, orchestration tools, AI-driven forecasting, and real-time data to anticipate and resolve disruptions.
• Collaborate cross-functionally with procurement, demand planning, customer operations, warranty operations, trade compliance, other control tower leaders, and carriers / 3PLs to resolve issues and optimize service levels.
• Lead root-cause analysis for major disruptions and implement corrective / preventive actions with internal and external stakeholders.
• Champion continuous improvement : Advance process automation, refine playbooks, and integrate new technologies and data sources.
• Develop and mentor a diverse team of control tower analysts across multiple regions and time zones.
• Manage vendor relationships and drive enhancements to visibility platforms and control tower capabilities.
• Support strategic initiatives : Enable network design, scenario modeling, improvement initiatives, and operational readiness for peak seasons.
• Digital Transformation & Technology Leadership
• Champion the adoption and integration of cutting-edge logistics technologies, including real-time transport visibility platforms, warehouse and transport management systems, robotics, IoT, and automation, predictive analytics, and AI / ML optimization engines, cloud-based logistics platforms, and digital twins.
• Drive digitalization initiatives with the Logistics Center of Excellence to enhance data quality, usability, and decision-making speed.
• Oversee the implementation and utilization of IoT sensors and advanced analytics for real-time monitoring, risk mitigation, and process automation.
• Operational Excellence
• Develop and execute logistics strategies aligned with global and regional objectives, focusing on Lean, Six Sigma, and continuous improvement methodologies.
• Establish and monitor KPIs for transportation, warehousing, customs, and cost, using advanced dashboarding and data visualization tools.
• Lead resilience planning, risk assessment, and mitigation strategies to ensure supply chain continuity and adaptability across all regions.
• Change Management & Agility
• Leading change initiatives to drive technology adoption, cultural transformation, and process innovation across diverse teams.
• Demonstrating agility in responding to regional disruptions, regulatory changes, and evolving customer needs.
• Collaborative Leadership & Stakeholder Engagement
• Foster collaboration and trust among cross-functional, cross-regional teams and stakeholders, promoting open communication and the sharing of best practices to ensure alignment and customer satisfaction.
• Serve as the primary interface for logistics functions and internal stakeholders across all regions.
• AI-Driven Process Optimization & Data-Driven Decision Making
• Integrate AI and machine learning to optimize demand forecasting, routing, inventory, and predictive maintenance.
• Promote a data-driven culture, empowering teams to use analytics for operational decisions, transparency, and continuous improvement through shared KPIs and dashboards.
• Team Leadership & Talent Development
• Build and mentor a high-performing, digitally fluent logistics and control tower team; promote upskilling in AI, automation, and data literacy.
• Design and implement formal skills needs analysis, talent marketplaces, and cross-functional recruiting strategies to future-proof the organization.
• Compliance & Sustainability
• Ensure audit readiness, regulatory compliance, and adherence to global standards in all logistics operations.
• Champion sustainability initiatives, including carbon footprint reduction, green logistics practices, and responsible resource management.

Qualifications

Bachelor's degree in Supply Chain Management, Logistics, Industrial Engineering, Business Analytics, or related field (Master's / MBA preferred). 812+ years of progressive logistics / supply chain experience, with at least 45 years in a control tower, supply chain visibility, or real-time transportation management leadership role. Proven hands-on experience with leading control tower platforms. Deep expertise in end-to-end logistics processes across multiple modes. Strong background in exception management, predictive analytics, and performance scorecards. Demonstrated success reducing detention / demurrage, improving on-time in full / in-full (OTIF) by ?10%, and delivering multimillion-dollar cost savings through control tower initiatives. Experience managing or collaborating with 24 / 7 or follow-the-sun teams is a strong plus.

Preferred Skills

Analytical mindset with advanced Excel / SQL / Tableau / Power BI skills; experience with AI / ML-driven forecasting tools highly desirable. Experience with robotics, IoT, blockchain, visibility platforms, and digital twin technologies in logistics. Exceptional problem-solving and decision-making under pressure. Strong communication and stakeholder management skillsable to translate complex supply chain events into clear executive updates. Process excellence orientation (Lean / Six Sigma certification a plus). Leadership ability to mentor analysts and influence cross-functional partners. Fluency in English; additional languages are advantageous. Certification in Lean, Six Sigma, or supply chain analytics.

Additional Information

Western Digital is committed to providing equal opportunities to all applicants and employees. We comply with the laws and regulations set forth in the "Know Your Rights : Workplace Discrimination is Illegal" poster. Our pay transparency policy is available here. Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at jobs.accommodations@wdc.com to advise us of your accommodation request.

Based on our experience, we anticipate that the application deadline will be 03 / 01 / 2026 (3 months from posting), although we reserve the right to close the application process sooner if we hire an applicant for this position before the application deadline. If we are not able to hire someone from this role before the application deadline, we will update this posting with a new anticipated application deadline.

An employee's pay position within the salary range may be based on several factors including but not limited to relevant education; qualifications; certifications; and experience; skills, ability, knowledge of the job; performance, contribution and results; geographic location; shift; internal and external equity; and business and organizational needs. The salary range is what we believe to be the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in California, Colorado, New York or remote jobs that can be performed in California, Colorado and New York. This range may be modified in the future. If your position is non-exempt, you are eligible for overtime pay pursuant to company policy and applicable laws. You may also be eligible for shift differential pay, depending on the shift to which you are assigned. You will be eligible to be considered for bonuses under either Western Digital's Short Term Incentive Plan ("STI Plan") or the Sales Incentive Plan ("SIP") which provides incentive awards based on Company and individual performance, depending on your role and your