IT Help Desk Support

Temp To Perm

Job Title : IT Help Desk Support

Location : North Austin TX (Onsite)

7am to 3 : 30pm Monday to Friday

Department : Information Technology

Reports To : IT Manager

Long term contract - Possible temp to hire

Position Summary

We are seeking a customer-focused IT Help Desk Technician to support a large manufacturing facility in North Austin. This role serves as the single point of contact for all desktop and deskside support needs across the site. The ideal candidate has a strong background in Windows environments Microsoft 365 administration and endpoint management with excellent communication and troubleshooting skills.

Core Responsibilities

Provide end-user support for Windows 10 / 11 laptops and desktops; deliver deskside and remote assistance to employees across the facility.

Image and provision new computers using standard tools and procedures (WDS MDT or Autopilot).

Manage user accounts and licenses within Microsoft 365 and Entra ID (Azure AD) including creation modification and deactivation.

Perform routine Outlook and Microsoft 365 troubleshooting (shared mailboxes aliases calendar and client issues).

Support endpoint management using Microsoft Intune for device enrollment compliance and application deployment.

Coordinate all employee onboarding and offboarding activities including laptop desktop and phone setup and recovery.

Maintain accurate asset records within Lansweeper and ensure proper documentation of IT processes and procedures.

Provide basic support for phone systems ( Cisco CUCM / CIPC ) and remote access tools.

Assist the IT team with operational projects escalations and site-wide technical initiatives as needed.

Deliver exceptional customer service and maintain clear professional communication with all users.

Representative Tools & Systems

Identity & Collaboration : Microsoft 365 Entra ID (Azure AD) Exchange Online Teams SharePoint OneDrive

Endpoint Management : Microsoft Intune (Autopilot compliance Win32 apps)

Security & Patching : Bitdefender GravityZone Pulseway RMM

Asset Management : Lansweeper

Voice Systems : Cisco CUCM / CIPC softphone

Work Style & Soft Skills

Detail-oriented organized and responsive; strives for first-contact resolution.

Communicates clearly with non-technical users and provides follow-through on all issues.

Demonstrates ownership of the help desk queue and prioritizes SLA adherence.

Works independently while collaborating effectively with the broader IT team.

Required Qualifications

3 years of experience in Helpdesk or Desktop Support roles (Helpdesk-first focus).

Strong customer service and communication skills with proven deskside and remote support experience.

Proficiency with Windows imaging and deployment tools (WDS MDT or Autopilot).

Hands-on experience managing users and groups in Microsoft 365 and Entra ID (Azure AD) .

Working knowledge of Outlook and Exchange Online troubleshooting.

Experience using Intune for device enrollment compliance and app deployment.

Understanding of Active Directory basics (user management password resets group membership).

Solid documentation skills and ability to maintain detailed support records.

Preferred Qualifications

Experience managing macOS devices via Intune or Jamf .

Familiarity with security and monitoring tools (Bitdefender GravityZone Pulseway RMM).

Working knowledge of networking fundamentals (DHCP / DNS VLANs VPN client support).

Exposure to asset tracking systems such as Lansweeper.

Basic PowerShell scripting for routine administrative tasks.

About You

Youre a self-motivated IT professional who thrives in hands-on fast-paced environments. You enjoy solving problems directly for users take pride in delivering excellent service and are ready to be the go-to resource for all technology needs across the facility.

Pay DOE

Drug testand background check required

To apply email me your resume at or call me at

L.K. Jordan & Associates is an equal opportunity employer

#LKJATX

Key Skills

user account,Active Directory,Customer Service,Information Technology,desk support,End user,Project Management,Phone Calls,service levels agreement,Desk Staff,Ltil,Procedures,Setup,hardware,Technical Support

Employment Type : Temp

Experience : years

Vacancy : 1