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Front Desk Representative

Front Desk Representative

Refocus Eye HealthHamden, CT, US
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Job Description

Job Description

Description :

Join Our Dynamic Medical Team as a Medical Group Front Desk Represetitive!

Are you a friendly, organized, and tech-savvy professional looking to make a real difference in patient care? We are an established multi-specialty Ophthalmology group seeking a motivated Front Desk Representative to be the welcoming face of our busy practice. You'll play a crucial role in ensuring a smooth and efficient patient experience.

Full time - Monday - Friday - 8am to 5pm

Your Impact :

  • Take ownership of all administrative processes (patient tracking, scheduling, treatments, billing, patient records, daily reports, ordering office supplies)
  • Supervise receptionists, and all other administrative staff
  • Create an efficient schedule for all the Front Desk employees weekly
  • Responsible for monitoring / approving and denying Front Desk PTO requests
  • Work with other site managers to ensure the front desk is optimized
  • Implement effective office policies and procedures
  • Assess employee performance and conduct routine performance evaluations
  • Understanding of EMR / Practice management software
  • Oversee referrals, collections and preauthorization’s
  • Work with the doctors in creating a schedule template for patients
  • Deal with patient complaints with a friendly and understating demeanor
  • Create and maintain a positive work environment for staff
  • Perform data entry and processing
  • Generate inventory records

What You'll Bring / Requirements :

  • Reliability, a positive attitude, and excellent teamwork skills.
  • Strong communication and interpersonal abilities.
  • Experience in healthcare management.
  • Proficiency in data entry and computer skills.
  • Ability to thrive in a fast-paced environment.
  • Exceptional customer service skills.
  • Proven experience in a medical administrative role, with knowledge of medical terminology and office procedures.
  • Must hold a high school diploma or equivalent.

    • Bonus Points :

  • Prior experience in ophthalmology.
  • Familiarity with Electronic Medical Records (EMR).

    • Perks & Benefits :

  • Competitive 401(k) with matching.
  • Comprehensive health, dental, and vision insurance.
  • Disability and life insurance.
  • Flexible spending account.
  • Generous paid time off.

    • Important Details :

  • Must be able to travel to multiple locations (if applicable).
  • Availability for evenings and weekend rotations (if applicable - varies by practice).
  • Ability to handle a high-volume practice.
  • This position is in person.

    • We Care : We prioritize patients, colleagues, and families with compassionate, leading care and treat all with dignity and respect.

    We Collaborate : We work together with patients, seeking diverse input to share and grow innovative ideas.

    We Elevate : Committed to excellence, we exceed expectations by delivering leading eye care research, innovation, education, and outreach.

    Refocus is an equal opportunity employer and we value diversity.

    Requirements :

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    Front Desk Representative • Hamden, CT, US