Contact Center Account ManagerTeleperformance USA • Hamilton, OH, United States
Contact Center Account Manager
Teleperformance USA • Hamilton, OH, United States
[job_card.variable_hours_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Project management including team leadership Compile specifications, requirements and other program specific documentation from the client Write creative copy for interactive voice response scripts Track and manage scope, schedule and costs for project implementation Manage tasks and deliverables from client to technical resources Review both new and existing IVR programs for script to system accuracy and effective sales approach Analyze client reports and make suggestions to optimize scripts and / or offers Identify potential application and process improvements Provide excellent customer service to internal and external clients Prepare monthly billing documentation Prepare documentation for client business reviews Develop monthly revenue projections for each client Perform other related duties and assignments as required and as assigned by supervisor or other management Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management immediately Must be at least 18 years old Bachelors degree or significant equivalent experience as an Account Manager in the contact center industry 2 to 4 years of experience as an account manager, account coordinator or project manager preferably working with IVR applications or in the contact center industry Minimum requirement of intermediate Microsoft Office skills (i.e., Word, Excel, Power Point, etc.) Overnight travel approximately four times per year Excellent attendance history is required Must pass mandatory background checks which may include pre-screenings, illegal drug tests and credit check Process Excellence Collaboration Communication Emotional Intelligence Open-Mindedness Critical Thinking Solution Orientation Entrepreneurship AI Proficiency Data Literacy?
Category : Client Operations
About TP
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the worlds best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include :
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
TP and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.
Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!
Purpose
Coordinate implementation of programs for clients in the direct response, financial services, retail, technology, and business enterprise industries. Acts as liaison between the client and the TP technical team and responsible for implementation and lifecycle maintenance of client IVR programs.
This position is 100% work at home. Must be located within the US and eligible to work in the US without sponsorship.
Your Responsibilities
Qualifications
Soft Skills
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
TP is an Equal Opportunity Employer
[job_alerts.create_a_job]
Manager Contact Center • Hamilton, OH, United States
[internal_linking.related_jobs]
Consumer Contact Center Professional I.Make banking a Fifth Third better We connect great people to great opportunities.Are you ready to take the next step? Discover a career in banking at Fifth Th...[show_more]
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.
We guarantee 15-25 hours per week with an hourly pay of bet...[show_more]
As a Service Team Specialist, you will provide superior service to our clients and act as the first point of contact for the investment representatives and clients.
As we continue to evolve and live...[show_more]
Account Manager (Direct Hire) - Hamilton, OH.Staffmark is hiring a Direct Hire Account Manager to join a fast-growing fulfillment and logistics operation in Hamilton, OH.
If you're a customer-focuse...[show_more]
Full Time Contact Center Associate 2.The University of Miami / UHealth Department of UHealth Connect has an exciting opportunity for a Full Time Contact Center Associate 2 to work remote.The Contact ...[show_more]
The Assurance Manager will actively lead audit, review, and other assurance projects including planning, fieldwork, and wrap-up of all engagements.
Lead engagement teams and manage client relationsh...[show_more]
Public Storage Job Opportunity.Public Storage is the self-storage industry leader and we are hiring now! Earn $14.Our benefits total rewards package available to our team : We work flexible and full...[show_more]
Are you looking to earn extra income from the comfort of your home? We're seeking motivated individuals to explore and test a variety of remote side hustle opportunities featured on FinanceBuzz.Thi...[show_more]
Remote Jobs are now available in your area.This position is a work from home position.You will not need to come into the office.
Benefits : Health Insurance, 401K, Vacation& PTO.Apply now! Work f...[show_more]
Service Center Representative- Blue Ash| Cincinnati, OH (In-Office).By joining Sedgwick, you'll be part of something truly meaningful.
It's what our 33,000 colleagues do every day for people around ...[show_more]
Job Opportunity At Store 06882 Fairfield OH.The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store oper...[show_more]
Business Development Associate.Kickstart Your Sales Career in Aerospace & Materials Testing.Element has an exciting opportunity for a Business Development Associate - perfect for a recent college g...[show_more]
Account Manager - Northeast Territory.PRINCIPAL ACCOUNTABILITIES (SUMMARY).Reporting directly to the Sales Manager, the Account Manager is responsible for developing new customer relationships and ...[show_more]
The Strategic Account Manager is responsible for overseeing and nurturing relationships with a portfolio of key TIER 1 OEM customers, ensuring their ongoing satisfaction and business growth.This ro...[show_more]
Summit Home Care and Hospice is searching for an experienced and motivated Account Manager Supervisor to join our Home Health team.
At Summit, we're committed to providing comprehensive healthcare s...[show_more]
The Financial Center Manager III will be responsible for the achievement of specified banking center and banking center staff performance goals, on-going achievement, profitability, deposit and loa...[show_more]
Are you passionate about delivering unparalleled service and creating exceptional living experiences? CIG Communities, a leader in property management, is seeking an experienced and dedicated.As th...[show_more]
We inspire purpose-filled living that brings joy to the modern home.With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.
Canada, we achieve together,...[show_more]
Consumer Contact Center Professional I
Fifth Third Bancorp • Cincinnati, OH, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands
OCPA • Lake Lakengren, Ohio, us
[filters.remote]
[job_card.part_time] +1
[last_updated.last_updated_30] • [promoted]
Service Team Specialist (8a-5p ET)
Orion Advisor Solutions • Hebron, KY, US
[job_card.full_time]
[last_updated.last_updated_1_day] • [promoted]
Account Manager
Staffmark Group • Hamilton, OH, United States
[job_card.permanent]
[last_updated.last_updated_30] • [promoted]
Contact Center Associate 2 (H)
University of Miami • Cincinnati, OH, US
[job_card.full_time]
[last_updated.last_updated_1_day] • [promoted]
Assurance Manager - Cincinnati
GBQ Holdings LLC • Cincinnati, OH, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Service - Self Storage Manager
Ohio Staffing • Fairfield, OH, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Remote Side Hustle Evaluator - Flexible Online Gig Work
Finance Buzz • Eaton, Ohio, US
[filters.remote]
[job_card.temporary]
[last_updated.last_updated_30] • [promoted]
Work From Home
Remote Jobs • Eaton, OH
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Service Center Representative- Blue Ash| Cincinnati, OH (In-Office) 12pm -8pm or 3pm-11pm shift with rotating Saturdays 10am-6pm (Open)
Sedgwick • Cincinnati, OH, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Retail Service Specialist
O'Reilly Automotive • Fairfield, OH, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Business Development Associate
Element Materials Technology • Fairfield, OH, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Account Manager - Northeast Territory
Cremer North America • Cincinnati, OH, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Strategic Account Manager - OEM
Hubbell Incorporated • Hamilton, OH, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Account Manager Supervisor
Summit Home Care and Hospice • Cincinnati, OH, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Financial Center Manager III (Bridgetown)
USA Jobs • Cincinnati, OH, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Community Manager - Aspire Kenwood
CIG Communities • Cincinnati, Ohio, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Engagement and Outreach Manager (CINCINNATI)
Crate & Barrel • CINCINNATI, Ohio, US
[job_card.full_time] +1
[last_updated.last_updated_1_day] • [promoted]