Specialist, Clinical Applications Support

Job Summary :

Must be able to work PST / MST hours

The Clinical Applications Support Specialist will act as a key contributor to the configuration and buildout of eClinicalWorks for ArchWell Health. This role will actively partner and support end users across ArchWell Health's markets, acting as a subject matter expert for core clinical applications. The ideal candidate will have experience with implementations of eClinicalWorks in medium to large-scale environments, be a strong communicator, and demonstrate flexibility in a growing and ever-changing environment.

Duties / Responsibilities :

• Deliver support via eCW Virtual Support Line and ServiceNow ticketing platform to resolve incidents or fulfill requests from market end users
• Onboard users in eClinicalWorks environment(s) and other clinical applications
• Assist in the change management process such as importing pharmacies, activating lab and DI orders as directed by leadership
• Perform system configuration in support of enterprise standards and assist in effort relating to change management process
• Ability to troubleshoot and support in collaboration with the Information Technology team on Medical Devices, integrations and interfaces connected to eClinicalWorks
• Assist and act as core clinical applications subject matter expert for market end users
• Participate in planning for, testing, and supporting changes as a result of core clinical systems upgrades
• Collaborate with team members and vendors to provide a resolution issues from market end users

Required Skills / Abilities :

Minimum Qualifications :

About ArchWell Health :

At ArchWell Health, we're creating a community of caring designed to help our members stay healthy and engaged. By focusing on a strong provider-patient relationship, routine wellness, and staying active, our members enjoy a higher level of care and better quality of life after the age of 60. Everything we do is for seniors. We believe seniors should be heard, listened to, and given ample time by their physicians to live well later in life.

Our value-based care model is designed to prevent illnesses while keeping members healthy and happy in every aspect of their life. We deliver best-in-class primary care at comfortable, accessible neighborhood centers where older adults can feel at home and become part of a vibrant, wellness-focused community. We're passionate about caring for older adults and united by the belief that caring has the power to change everything for our members.

ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.