Web Chat Agent

DixinUSAChicago, Illinois

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We are seeking a detail-oriented and customer-focused Web Chat Agent to join our support team. In this role, you will interact with customers through live chat on our website to provide information, resolve issues, and ensure a seamless online experience. The ideal candidate will have excellent written communication skills, strong problem-solving abilities, and a passion for delivering outstanding customer service.

Key Responsibilities :

Respond promptly and professionally to customer inquiries via web chat.
Assist customers with product information, order tracking, returns, and troubleshooting.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Accurately document customer interactions in the support system.
Collaborate with other departments to resolve complex customer issues.
Identify and report trends in customer inquiries or issues to improve service quality.

Qualifications :

High school diploma or equivalent

1+ year of experience in customer service, preferably in a web-based environment.

Excellent typing and written communication skills.

Ability to multitask, prioritize, and manage time effectively.

Comfortable using chat platforms, CRM systems, and other digital tools.

Work Environment :

Remote or on-site positions available depending on company location.

May require evening or weekend availability based on shift scheduling.

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Web Chat Agent • Chicago, Illinois