Order Fulfillment Specialist

Order Fulfillment Specialist in Windsor!

The Order Fulfillment Specialist plays a key role in managing capital equipment sales from order execution through delivery and installation. This position is responsible for coordinating with customers, vendors, and internal departments to ensure all contractual obligations are met, risks are identified and addressed, and project timelines are maintained. The specialist oversees procurement, invoicing, and compliance activities while maintaining accurate project records and upholding company policies. Success in this role requires strong communication skills, attention to detail, and the ability to build productive relationships across the organization and with external partners.

Responsibilities

• Maintain a customer-first mindset in all daily activities to ensure a positive customer experience.
• Understand risks related to deadlines, payment terms, and potential contract issues.
• Maintain a project file for each sale, including customer purchase orders, correspondence, vendor purchase orders, amendments, changes / deviations, clarifications, and payment schedules.
• Manage project schedules to meet projected delivery dates while ensuring customer commitments are fulfilled.
• Procure machines and accessories, managing associated payments and deadlines.
• Ensure all capital equipment purchases comply with legal requirements.
• Generate and issue customer invoices in a timely and accurate manner, ensuring compliance with the terms of the sale.
• Process vendor invoices in accordance with purchase orders and submit them to Accounts Payable promptly to ensure timely vendor payments.
• Communicate project status with customers, vendors, sales personnel, and internal departments.
• Develop and maintain strong relationships with primary machine tool vendors and third-party suppliers.
• Take ownership of issues by coordinating with relevant departments to resolve problems and ensure customer satisfaction.
• Ensure adherence to all company policies, procedures, and business ethics codes.
• Stay informed about industry trends and the company's product lines by attending relevant meetings, seminars, and training sessions.

Essential Skills

Additional Skills & Qualifications

Work Environment

This position is fully onsite in a manufacturing environment. Employees can expect a dynamic and collaborative atmosphere, where team members work closely together to achieve common goals. The company offers competitive starting salaries, comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company-paid life insurance, along with 3+ weeks of vacation to start, 10 company-paid holidays, a 401(k) retirement plan with company contribution, tuition reimbursement, employee appreciation events, perks, and an Employee Assistance Program.

Pay and Benefits

The pay range for this position is $72800.00 - $83200.00 / yr.

Competitive starting salary.

Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance.

3+ Weeks' Vacation to Start.

10 Company Paid Holidays.

401(k) retirement plan with company contribution.

Tuition reimbursement.

Employee appreciation events and perks.

Employee Assistance Program.

Workplace Type

This is a fully onsite position in Windsor, CT.

Application Deadline

This position is anticipated to close on Sep 3, 2025.