Security Assistant Shift Manager

Security Assistant Shift Manager

Security Assistant Shift Manager is an assistant to the Shift Manager on his / her assigned shift. The Assistant Shift Manager is responsible for all Shift Manager duties in his / her absence. The Assistant Shift Manager will ensure effective communication between the line staff and the Security Shift Manager. The Security Assistant Shift Manager will ensure a professional and efficient operation; provide leadership, guidance, training, and organization. This position must also exhibit a high level of professional and personalized guest service that embodies the company's brand standard and core values (K.E.E.P. Kindness, Engagement, Empathy, and Positivity).

Responsibilities :

Nothing in this section is meant to suggest that this is a complete list of duties and responsibilities. The Assistant Shift Manager position requires an individual to possess abilities in the following :

• Assumes the role of Shift Manager in his / her absence.
• Acts as a representative of the department and property, interacting with guests and employees in a courteous, professional manner.
• Trains, supervises, and evaluates Security Staff on assigned shift.
• Oversees patrols of the property on assigned shift, identifying potential security and / or safety hazards, and reporting same to the Security Shift Manager, to ensure the safety and protection of all persons on the property.
• Regularly provides backup to Security Officers on assigned shift.
• Facilitates the daily shift operations of the Security Department.
• Makes suggestions and recommendations, as appropriate, for improvements to policies, procedures, or the facility.
• Provides exceptional guest service that differentiates us from the competition.
• Assists Shift Manager in ensuring a maximum level of guest service and satisfaction throughout the property is achieved and maintained.
• Attends departmental meetings and holding meetings as directed by Shift Manager.
• Held accountable, to a high degree, for the accuracy and thoroughness of departmental records and reports.
• Ability to work all shifts, including weekends and holidays.
• Ability to work shifts lasting 10 or more hours occasionally.
• Performs other duties and responsibilities as requested.

Supervisory Responsibilities :

Security Officers to include (dispatchers, bikes, report writers, lost and found, and parking attendants). Lead Officers.

Qualifications :

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.