Business Systems Analyst

POSITION SUMMARY

The Jewish Federation of Cleveland is performing a multi-year transformation of their business systems. To help ensure the success of this transformation, the Federation has created this new position - Business Systems Analyst - to support the usage and ongoing management of the technology stack that powers our robust fundraising, financial, and business operations. This role will be responsible for analyzing business processes, gathering and documenting requirements, developing system solutions, end-user training, and supporting enhancements to maximize efficiency, data accuracy, and user adoption across departments.

ESSENTIAL JOB FUNCTIONS

• Work closely with business owners and end-users to understand needs, pain points, and opportunities.
• Collect and document system requirements and translate into functional specifications and design documents, ensuring the solution meets the needs of stakeholders.
• Create and manage documentation of system design decisions, use-cases, process flows, enhancements, and test scripts.
• Work in partnership with the solutions architects, system administrators, and software partners to design and implement technical solutions that resolve business issues.
• Work with partners to ensure organizational knowledge transfer of documentation, system configurations, and customizations.
• Evaluate existing workflows, identify inefficiencies, and propose solutions for optimization.
• Assist in the design, testing, and rollout of new features, integrations, and reporting.
• Coordinate user acceptance testing (UAT) and validate deliverables against requirements.
• Assist in the design and development of dashboards, queries, and ad hoc reports.
• Develop training materials, documentation, and standard operating procedures.
• Provide training and knowledge transfer sessions to users at all levels.
• Support troubleshooting and serve as a point of contact for functional issues.
• Participate in new system software evaluations, including supporting the development of requirements, creating RFPs, and software selection activities.

QUALIFICATIONS

KNOWLEDGE, SKILLS & ABILITIES :

ABOUT THE FEDERATION

The Jewish Federation of Cleveland is the only organization in Cleveland that focuses on the health and vitality of the entire Jewish community. For more than 120 years, the Federation has created the critical scale necessary to drive meaningful social change and provide relief in times of crisis in ways no one person or organization could do alone. As Jewish Cleveland's hub for innovative solutions and collaborative services, the Federation is able to change and improve lives in Cleveland, Israel, and around the world.

A leader in non-profit technology, the Federation's Technology team provides solutions and services that support the Federation's mission and drives organizational growth. The ideal candidate for this position brings a passion for solving complex problems and wants to apply that passion in a mission-based organization.