Manager, IT Cloud Services, DevOps & HelpDesk

Job Description

Job Description

At HealthFirst, our relentless dedication to saving lives drives us forward every day. With an impressive track record of approximately 1,000 lives saved annually and a remarkable total of 52,000 lives saved throughout our storied history, we make an undeniable impact. Each life saved is far more than a statistic; it represents the cherished connection between loved ones, family members, and dear friends. We stand resolute in our commitment and determination to make a lasting impact.

JOB SUMMARY :

We are seeking a highly skilled and motivated hands-on Manager - IT Cloud Services, DevOps, and Help Desk to join our team. The ideal candidate will be responsible for all Cloud and OnPrem infrastructure and services, Dev / Ops, and internal Help Desk services.

KEY RESPONSIBILITIES :

• Plan, design, and participate hands-on implementation of solutions to the overall cloud strategy.
• Plan, design, and execute infrastructural projects including but not limited to Azure, microservices, servers, databases, Kubernetes services, and provisioning.
• Design, configure, tune, and implement Azure and application observability, monitoring and logging solutions.
• Manage internal end-user Help Desk Team, technologies, and services.
• Deploy, configure, and maintain services in production, UAT, QA and development environments, on Azure platform and On-Prem.
• Enable infrastructure using Terraform and automation using scripts like Python and PowerShell.
• Oversight of CI / CD pipelines in Azure DevOps.
• Management of network infrastructure and ensuring alignment to security standards and guidelines.
• Oversight and mitigation of security vulnerabilities.
• Oversight of database strategy and maintenance operations, including Azure Data Lake Storage, Data Factory and Databricks services.
• Configure, maintain, and monitor RESTful APIs.
• Design, configure and maintain multiple Azure services like Azure API Management, App Services, Service Bus, Key Vault, Storage include Blob and File Shares, Communication services, etc.
• Troubleshoot performance and availability issues in production and investigate unexpected behavior in all environments.
• Ensure documentation of processes, procedures, configurations, and deployment plans.
• Gather front-end requirements and interact with corporate technology partners, where applicable. Propose, learn, and leverage technology tools to expand our capability to deliver on our responsibilities.
• Other duties as assigned.

SPECIFIC KNOWLEDGE & SKILLS :

GENERAL SKILLS & COMPETENCIES :

MINIMUM WORK EXPERIENCE :

PREFERRED EDUCATION :

TRAVEL / PHYSICAL DEMANDS : Travel typically less than 10%. Hybrid / Remote. No special physical demands required.

COMPLEXITY : Work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Interpret internal and / or external business issues and recommend solutions / best practices to solve a range of complex problems and assignments; take a broad perspective to identify solutions. Exercise judgment in selecting methods and techniques for obtaining solutions. Guide others in resolving complex issues based on existing solutions and procedures. Network with key senior internal and external personnel inside and outside own area of expertise.

SUPERVISION : Determine methods and procedures for new assignments and work independently with guidance in only the most complex situations. May act as a resource to formally train and mentor TSMs with less experience. Assignments are broad and moderately complex in nature. May manage vendor relationships.

PERFORMANCE REQUIREMENTS : Typically, to advance to a new job level, TSMs must demonstrate professional behavior and should consistently be at the high-end of meeting expectations or consistently exceed expectations.

The range for this position is $128,803-187,000. Many factors go into determining employee pay within the posted range including education, prior experience, training, current skills, certifications, location / labor market, internal equity, etc.

BENEFITS : Other benefits available include : Medical, Dental and Vision Coverage, 401K Plan with Company Match, FTO, Work Life Assistance Program, & Educational Benefits.

HealthFirst is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.