Job Title : Bilingual Technical Support Specialist
Location : Onsite -Lathrop, CA
Pay Rate : $21 per hour
Schedule : 3 different shifts available; candidates must be able to work at least 1 Saturday or Sunday per week
Duration : Seasonal role - November 12th through April
Introduction
4 Corner Resources is seeking Bilingual Technical Support Specialists to join our client's team in Lathrop,CA. This seasonal position is responsible for supporting end users by studying technical applications, ensuring proper operations, making recommendations, and maximizing computer system capabilities. If you are passionate about providing hands-on IT support and growing your technical skills, this is a great opportunity to do so in a fast-paced environment.
Required Qualifications
- Minimum of 3 months of experience troubleshooting computer hardware or software (degree in Computer Science or IT may substitute)
- Minimum of 3 months of experience with desktop operating systems
- Bilingual in English and Spanish
- Prior experience testing and maintaining computer systems
- Strong passion to grow and develop technical support skills
Preferred Qualifications
Previous help desk or desktop support experienceFamiliarity with diagnostic tools and ticketing systemsCustomer service background with proven problem-solving abilitiesDay-to-Day Responsibilities
Assist with incoming IT requests via phone, tickets, and help desk ordersProvide excellent customer service by building rapport and solving technical issuesTest fixes to ensure problems are fully resolvedTrack, document, and record help desk requests and issues within the systemTroubleshoot and resolve hardware / software problems, including installations, updates, and configurationsPerform follow-up calls to confirm client satisfaction with resolutionsDeliver hands-on desktop support for end usersPerform other related duties as assigned4CR3