General Manager

Accountability

Reporting to the Area Director, the General Manager will be responsible for overall restaurant operations execution and management of staff, controllable profit plan achievement, guest count growth, and sales building activities. Additional responsibilities include focus on employee selection, retention, continuous operational improvement, and a strong commitment to hospitality and guest satisfaction. General Managers must have a strong commitment to and exhibit Denny's Guiding Principles when interacting with others.

Job Responsibilities

These are areas of performance in which the General Manager must be successful to meet their

accountability :

• Guests : Makes sure that all Restaurant Managers and employees put “Guests First” to ensure a respectful and enjoyable environment, satisfied guests, and repeat business.
• Customer service focus from 9 am – 1 pm
• People : Attracts, hires, develops, coaches, and retains Restaurant Managers and hourly employees to ensure an engaged, high-performing team. Does so by :
• Working to create and maintain a respectful and enjoyable environment for our employees.
• Recruiting and selecting effectively.
• Using corporate training programs, individual development plans, and work assignments to develop employees' knowledge and skills for kitchen and FOH staff.
• Providing timely, constructive coaching and feedback.
• Restaurant Operations : Directs restaurant operations to ensure that Denny's / Coco's Brand Standards for food and facilities are consistently achieved. Does this by :
• Making sure food preparation, handling, and storage guidelines are consistently followed.
• Enforcing sanitary practices for the general cleanliness and maintenance of the restaurant.
• Growth : Drives sales, guest count, and profit for the restaurant by :
• Developing and executing a local store marketing plan.
• Building strategic relationships in the community with civic, business, school, and professional organizations.
• Ensuring timely and quality implementation of all Divisional and National marketing promotions and co-op marketing initiatives.
• Financials : Interprets financial and operational reports and schedules; analyzes data and identifies gaps in operating performance; and develops solutions to ensure that operating goals are achieved by :
• Scheduling properly using company systems and tools
• Effective food cost management
• Proper food and supply ordering
• Security : Monitors to ensure that proper security procedures are in place to protect guests, employees, and company assets.
• Asset Management : Monitors to ensure that proper cash handling and inventory management procedures are in place to protect and conserve company assets.
• Compliance : Maintains compliance with all Denny's employment policies, as well as state, local, and federal regulations.
• Problem Resolution : Proactively ensures that problems are addressed and resolved (such as customer complaints, employee relations issues, facilities or security issues, etc.). Involves support resources, such as the ADO or Human Resources Director, as appropriate.
• Teamwork : Performs other duties as needed or assigned; willingly assists others without being asked.

Competencies

Essential Functions

Position Qualifications

Denny's Guiding Principles

At Denny's, we are constantly looking ahead. We are always moving, striving for more, hungry for greatness. We are open to fresh, innovative thinking. We believe we will succeed through teamwork, accountability and pushing the boundaries of ourselves and our Brand.

Our Denny's family is our most important asset. We trust, support and respect each other and work together for the greater good. We recognize the contributions of all and empower each and every one of us to achieve great things. Together, we will celebrate our successes and have fun doing it.

This job description is intended to describe the general nature and level of work being performed by the employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities or tasks which may be required to be performed in this position.

Denny's may amend, change, or modify the responsibilities and duties of this position to meet business needs as necessary. This job description does not constitute a contract for employment and may be changed at the discretion of Denny's with or without notice.

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