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Intercultural Language Destination Sr Consultant - US Remote
Intercultural Language Destination Sr Consultant - US RemoteOhio Staffing • Cincinnati, OH, US
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Intercultural Language Destination Sr Consultant - US Remote

Intercultural Language Destination Sr Consultant - US Remote

Ohio Staffing • Cincinnati, OH, US
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Job Responsibilities

Team Duties :

  • Provide in-region back-up / support for the Manager and for the Sr IPS
  • Give input on hiring of new IPS
  • Help train, mentor new IPS to ensure smooth onboarding and knowledge transfer
  • Coach existing IPS when issues arise
  • Provide additional layer of assistance / support to IPS team
  • Act as go-to person when the Manager is unavailable
  • Participate in and co-lead various meetings (i.e. IPS meetings, intercultural monthly CCT meeting, etc., Invoicing Meeting)
  • Cover for Sr and for Manager when ooo

Program and Payroll Management :

  • Manage end-to-end payroll processes for CICs, including onboarding onto the system, on-going training and support, biweekly auditing of payroll reports, biweekly timecard approvals.
  • Ensure compliance and accuracy in payroll-related documentation and reporting.
  • Serve as the primary liaison for CIC compensation inquiries and system troubleshooting.

    • Program Coordination :

  • Review and analyze customer needs based on intake notes.
  • Work as a team with the CIC to determine if SME are needed and who may be a good fit.
  • Find, interview, and contract qualified SME and review session materials to ensure it includes all relevant topics and that the format is aligned with Cartus standards.
  • Write biographies for new SMEs and gather / input banking details in ATLAS.
  • Fully manage program in the Digital Learning System to monitor program status / quality.
  • Manage the participant and Coach evaluation / invoicing process.
  • Escalate invoicing on behalf of other IPS when needed.
  • Lead the production and management of high profile / high complexity Intercultural Management Training programs, including content management, logistics, operations, production, and stakeholder and participant communication.

    • Coordination Teamwork :

  • Build strong relationship and communicate effectively with everyone in ILS, CICs, SMEs and colleagues in other departments.
  • Give feedback on systems and processes and suggest / implement changes where appropriate.
  • Take a lead in training our new CICs on the Ops processes to follow.
  • Support / cover for Seniors, demonstrating critical thinking and problem-solving abilities.
  • Act as the primary point of contact for the Americas intercultural team.

    • Strategic Initiatives and Visibility :

  • Design and lead initiatives that promote continuous learning and professional development within the Department.
  • Develop and implement strategies to increase the Department's visibility and integration across the wider organization.
  • Contribute to process improvement and team engagement efforts.
  • Act as the Intercultural representative to the broader organization and to International Assignment Consultants as needed, including delivering New Hire ILS overviews.
  • Represent the Intercultural Department at meetings and huddles.
  • Write and submit ILS Blogs and post to Yammer to increase the Intercultural team's visibility.

    • Minimum Education / Experience Requirements :

  • Previous training or leadership experience
  • Proficiency in Atlas and Internet searches
  • Minimum 2 years work experience in service environment
  • Proficiency in database and spreadsheet manipulation
  • Proficient Microsoft Word / Excel, 97 / XP, Vista

    • Education / Experience Preferred :

  • Bachelor's degree or equivalent in Intercultural / International Studies, Business or Linguistics
  • 3-5 years of work experience in program coordination, preferably in a global or service-oriented environment
  • Speak and write at least one foreign language
  • 1-3 years international living experience
  • Mastery of Intercultural Department operations and processes

    • Dimensions :

  • Excellent time management, attention to detail and organizational skills
  • Initiative and critical thinking skills
  • Strong problem solving / analytical ability
  • Ability to multi-task and prioritize
  • Interpersonal / Influencing skills
  • Ability to work successfully in a virtual team environment and with a virtual supplier network
  • Global mindset & cultural sensitivity
  • Impeccable communication skills written and verbal

    • EEO Statement : EOE including disability / veteran

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    Sr Consultant • Cincinnati, OH, US

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