Director, Commercial Master Data Management

Director, Commercial Master Data Management

The Director, Commercial Master Data Management will establish key Master Data assets (including Customer) as trusted sources of truth and ensure appropriate use of Master Data within the Commercial organization. This role defines and leads the MDM strategy, governance, capability development, operations, and integration with other data and systems in the Commercial infrastructure. Reporting to the Head of Commercial Data Management, the Director will lead a team of internal and external data stewards, system analysts, and developers. The ideal candidate has extensive knowledge of Pharma Commercial MDM solutions and Customer / Payer / Product Master Data, an understanding of downstream business impact, and the ability to advocate and lead the implementation of best practices to optimize Master Data as business strategy and technology evolve. The position is based in Waltham, MA with a weekly hybrid office schedule.

Responsibilities

• Serve as the business owner for the Commercial MDM solution and Master Data Stewardship, providing guidance in day‑to‑day MDM operations.
• Identify and lead specific MDM projects to meet business needs; manage project timelines, deliverables, and ensure department performance goals align with company objectives.
• Lead the development and execution of short‑term and long‑term MDM strategies, including evaluation and implementation of optimal MDM solutions, reference data sources, and operating models.
• Develop new MDM capabilities such as Patient Mastering and integration across commercial systems (e.g., CRM, Commercial Data Warehouse).
• Maintain the MDM solution as the single source of truth for Master Data leveraged by all downstream applications, reporting, analytics, and operations.
• Focus on Master Data quality by developing key metrics to monitor data quality and business impacts, investigating and resolving ongoing and legacy data issues (e.g., over / under merges, account affiliation, taxonomy review).
• Manage and triage ad‑hoc business requests, oversee resolution of field‑submitted data change requests (DCRs) and field data inquiries.
• Optimize MDM processes and lead the development of Standard Operating Procedures (SOPs).
• Collaborate with stakeholders across Data, Analytics & Insights, Commercial Operations, Market Access, Sales, Marketing, IT, and external data management service providers.
• Lead cross‑functional discussions to understand and document business requirements for Master Data; communicate and set clear expectations on solution identification and implementation.

Qualifications

Basic Qualifications

Preferred Qualifications

Compensation and Benefits

The annual base salary ranges from $190,000 to $217,000. In addition, the position is eligible for an annual performance pay bonus. Compensation may vary based on skills, training, knowledge, and experience. Alkermes offers a competitive benefits package.

About Us

Alkermes applies its deep neuroscience expertise to develop medicines designed to help people living with complex and difficult‑to‑treat psychiatric and neurological disorders. A fully‑integrated, global biopharmaceutical company, Alkermes is headquartered in Ireland with U.S. locations in Massachusetts and Ohio. We are committed to pursuing great science, driven by deep compassion to make a real impact in the lives of patients. We foster a culture of diversity, inclusion and belonging throughout our business and are proud to be recognized as an employer of choice and a Great Place to Work.

EEO Statement

Alkermes, Inc. is an equal employment opportunity employer and does not discriminate against any qualified applicant or employee because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, gender expression and identity, disability, genetic information, veteran status, military status, application for military service or any other characteristic protected by local, state or federal law. Alkermes complies with all work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA and is an E‑Verify employer.

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