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IT Analyst

IT Analyst

Government JobsNorco, CA, US
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Job Posting

Job Title : Systems Analyst

Employer : City of Norco

Salary : $62,838.55 - $78,476.67 Annually

Location : Norco

Job Type : Full-Time

Job Number : 202500017

Department : City Administration

Opening Date : 06 / 30 / 2025

Closing Date : 7 / 24 / 2025 at 6 : 00 PM Pacific Time (US & Canada); Tijuana

Description

Under general supervision, to perform a variety of professional, technical and analytical duties in the areas of systems analysis and testing, system troubleshooting and business policies and procedures review; to assist in the implementation of complex computer systems for various Departments; to provide user support and to assist in additional system module implementation including vendor upgrades; and to perform related duties as assigned.

Examples of Duties

Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledges, skills and other characteristics. This list of tasks is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by positions in this class.

  • Perform complex system testing, user documentation and implementation of added systems features.
  • Perform system analysis for large and complex projects; test and recommend system solutions.
  • Communicate with, and provide highly responsible support to, system users.
  • Perform procedural audits on business systems of large scope and complexity; identify areas to be considered for improved efficiency.
  • Analyze and troubleshoot complex system problems / solutions.
  • Define and conduct necessary advanced user system training.
  • Prepare and design complex and technical system generated reports.
  • Assess business process requirements by analyzing the structure and flow of the Citys work to identify possible application solutions.
  • Assists in developing and implementing backup policies and procedures.
  • Participates in the development and management of budgets as directed.
  • Manage the installation and testing of new business applications.
  • Assure that business applications and modules are kept current. Manage existing application upgrades and work with IT Manager on new application implementations.
  • For new applications that are introduced to the organization : create, develop, and oversee protocols and procedures for usage.
  • Maintain application documentation library.
  • Provide technical support related to application software systems and troubleshoot issues as they arise.
  • Create processes and protocols for application acquisition.
  • Develop scripts, applications, to enhance, expedite, and automate various tasks; utilize SQL scripting and reporting software such as SQL Reporting Services and Crystal Reports, create ad-hoc queries and reports.
  • Maintain awareness of the latest software enhancements and develop ways that existing applications can be utilized to make the City more efficient.
  • Maintain general knowledge of the Citys server structure as it relates to business applications.
  • Provide emergency and on-call support response to reduce down-time, correct errors, monitor vendor activity, off hours scheduled maintenance or support, and system failures on an as needed basis.
  • Performs other related duties as assigned.

Supervision Received : Information Technology Manager

Supervision Exercised : May provide technical guidance to lower level IT staff.

Contacts and Relationships : This position has the majority of its interaction with the vendors and with other City employees.

Typical Qualifications

The knowledge and abilities which are required to perform the duties and responsibilities of this class are as follows :

Desirable qualifications :

  • Experience : At least three (3) years of increasingly responsible experience in automated system implementation including the areas of customer service, billing, financial analysis and development of policies and procedures.
  • Education : Equivalent to a Bachelors degree from an accredited college or university with major work in information systems, business administration, or closely related field. Up to two years of additional qualifying experience may substitute for the required education.
  • Licenses and Certifications : Possession of a State of California drivers license and the ability to maintain insurability under the Citys vehicle insurance program.
  • Knowledge of : Customer information, accounting, work order systems. Sound business and finance policies and procedures. Principles of computer systems and procedures. Principles of internal control. Modern database applications, including financial, word processing, statistical, database, graphics and spreadsheets. Integrated computer systems.

    • Ability to :

  • Develop and design effective system generated reports.
  • Prepare detailed analysis of processes and procedures.
  • Troubleshoot system problems and recommend solutions.
  • Perform operational analysis of procedures.
  • Develop procedures and training materials.
  • Develop and execute sound functional testing procedures.
  • Communicate effectively orally and in writing.
  • Establish and maintain effective working relationships with those contacted in the course of work.
  • Perform and meet tight deadlines.
  • Recommend system and procedural solutions.
  • Develop Request for Proposals and evaluate vendor solutions.
  • Follow City standards and guidelines for Technology.
  • Implement Custom Off The Shelf Solutions as opposed to in-house development efforts where possible.
  • Interpret and apply applicable federal, state and local policies, laws, rules and regulations.
  • Communicate clearly and concisely, both orally and in writing.
  • Establish and maintain effective working relationships with other City departments and those contacted in the course of work.
  • Maintain mental capacity and tact that allows for effective interaction and communications with others.
  • Maintain physical condition appropriate to the performance of assigned duties and responsibilities.

    • Supplemental Information

    In accordance with Government Code Section 3100, in the event of a disaster, all city employees are considered disaster service workers and may be required to perform assigned emergency service duties in the event of an emergency or disaster. Employees may be required to complete required FEMA courses within six months of employment. Only those candidates who have the best combination of qualifications in relation to the requirements and duties of the position will continue in the selection process. Meeting the minimum qualifications does not guarantee an invitation to participate in the process. Final appointments may be subject to a selection interview with the Department Director or designee and the remaining conditional steps in the hiring process. This position requires a conditional employment offer based on the successful completion of a drug and alcohol screening. The City of Norco is an equal opportunity employer and does not discriminate on the basis of race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sex orientation, gender identity, gender expression, medical condition, genetic information, marital status, or military and veteran status. The City is committed to making its programs, services and activities accessible to individuals with disabilities. If you require accommodation to participate in this recruitment, please contact Human Resources prior to the filing deadline. We will attempt to reasonably accommodate applicants with disabilities upon request. All employment offers are conditional based on the successful completion of a background investigation, physical, drug and / or alcohol screening at city expense and conducted by a physician designated by the city. Applications must be thoroughly completed and signed. All information on the application is subject to investigation and verification. Reference checks will be conducted by the City to include at least the following : (1) verification / reference from current and past employers, (2) fingerprinting and Department of Justice criminal background check, and (3) confirmation of necessary licenses, certificates, and / or diploma / degrees. In accordance with the Citys drug free workplace policy, all employment offers are conditional and based on successful completion of drug test. The City of Norco is an E-Verify employer. E-Verify is an internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of newly hired employees in the United States. The provisions of this bulletin do not constitute a contract expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice.

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    It Analyst • Norco, CA, US