Case Manager - Operation Home

HELP of Southern NevadaLas Vegas, NV, US

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Job Description

Mission Statement

We serve with care. Assisting families and individuals throughout Southern Nevada to overcome barriers and attain self-sufficiency through direct services, training and referral to community resources. Ending homelessness on youth, one family, one individual at a time.

Benefits of working at HELP of Southern Nevada

15 paid Holidays

Birthday Holiday

Paid sick and vacation time

403B

90% of the employee only premium is paid for Medical, Dental, Vision, and Life Insurance

Employee Assistance Program (EAP)

Family Housing Services (FHS)

Operation Home Case Manager

Hours : Monday - Thursday

Status : Full-Time

Reports to : Family Housing Services (FHS) Housing Supervisor

About the Department :

The Family Housing Services department is made up of housing for families with children, pregnant women and youth who are at-risk of becoming unhoused or unhoused living in shelters, vehicles or on the streets.

Job Summary :

The Operation Home Case Manager, reporting to FHS Housing Supervisor, provides direct case management services to clients receiving housing assistance in HELP's Operation Home Program.

Conduct initial interview / intake and client needs assessments
Provide case management and supportive services to clients participating in HELP housing programs
Create individualized case plans with each adult member of the household, based on clients' needs, with the goal of achieving self-sufficiency
Review and update client's case plan monthly, and track outcomes
Meet with clients on a weekly basis
Complete monthly rent requests and income calculation worksheets
Conduct regular home visits
Connect client with wrap-around services through other programs offered at HELP
Connect client with mainstream programs, including but not limited to, Medicare, WIC, TANF, SSI / SSDI
Provide client with referrals and resources for other social services and partnering agencies
Enter case notes in true time data (daily) into HMIS, reflecting activities of the clients' progress
Maintain current and accurate client files
Maintain clear boundaries with all clients and providers
Always maintain and protect both your personal and the organization's ethical standards, ensuring they are never compromised
Provide transportation to clients to ensure appointments are kept
Complete monthly report as per grant guidelines
All other job-related duties as assigned by management for needs of the organization

The ideal candidate will possess the following knowledge, skills, and abilities :

Knowledge of local social service agencies and mainstream programs

Knowledge of applicable statutes and regulations

Knowledge of social service work, interviewing / referral techniques

Experience and understanding of unhoused issues

Understand and ability to complete complex instructions and procedures

Analyze situations accurately and adopt an effective course of action

Communicate effectively with persons from a variety of social, cultural, and economic backgrounds, and possess a demonstrated understanding of and sensitivity to culturally diverse populations with effective written, verbal, and listening skills

Ability to maintain order and exercise appropriate judgment in crisis situations

Ability to work flexible hours and adjust to rapidly to shifting priorities

Ability to organize work schedule and effectively manage time

Ability to understand and follow all agency policies and procedures

General computer knowledge

Ability to perform accurate mathematical equations to calculate client's rent and utility cost, and to request funds to pay those bills

Required Qualifications :

Bachelors Degree in social work of related field; OR combination of education and experience

Previous experience working with unhoused individuals, families, and children

Active NV Drivers License and Clean Driver Vehicle Report

Preferred Qualifications :

Previous experience working in a social services setting

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Case Manager • Las Vegas, NV, US