Description :
Job Title : Credit Bureau Operations & Disputes Analyst
Location : South Election Road, Bldg , Draper, UT,
Duration : Months - Onsite
Be the subject matter expert while managing multiple high-risk function queues.
Documenting steps taken, while efficiently and accurately completing customer requests through casework.
Workload will consist of high-risk casework such as Credit Bureau disputes and notifications.
Participating in projects or process improvements to drive operational excellence.
Research escalated customer disputes and requests and provide customer-centric resolutions.
Abide by applicable regulatory and departmental policies and procedures.
Contribute feedback to develop new content and refine the existing processes and procedures.
Prior experience working with the major credit bureaus and their propriety products preferred
Prior financial industry experience
Prior data furnishing experience preferred
Strong analytical ability required
Prior credit bureau dispute and operations experience
QA and UAT of Metro mapping and mitigation of rejections
Proficient skills with Excel, Word, PowerPoint required
Experience using SQL, SAS, or comparable data mining and query tools a plus
Bachelor’s degree preferred or equivalent work experience
Credit Analyst • Draper, UT