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Credit Operations & Disputes Analyst

Credit Operations & Disputes Analyst

eTeamDraper, UT
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Description :

Job Title : Credit Bureau Operations & Disputes Analyst

Location : South Election Road, Bldg , Draper, UT,

Duration : Months - Onsite

  • Responsibilities :

Be the subject matter expert while managing multiple high-risk function queues.

Documenting steps taken, while efficiently and accurately completing customer requests through casework.

Workload will consist of high-risk casework such as Credit Bureau disputes and notifications.

Participating in projects or process improvements to drive operational excellence.

Research escalated customer disputes and requests and provide customer-centric resolutions.

Abide by applicable regulatory and departmental policies and procedures.

Contribute feedback to develop new content and refine the existing processes and procedures.

  • Qualifications :
  • Prior experience working with the major credit bureaus and their propriety products preferred

    Prior financial industry experience

    Prior data furnishing experience preferred

    Strong analytical ability required

    Prior credit bureau dispute and operations experience

    QA and UAT of Metro mapping and mitigation of rejections

    Proficient skills with Excel, Word, PowerPoint required

    Experience using SQL, SAS, or comparable data mining and query tools a plus

    Bachelor’s degree preferred or equivalent work experience

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    Credit Analyst • Draper, UT