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Insurance Call Center Operations Associate

Insurance Call Center Operations Associate

USA JobsCoppell, TX, US
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Insurance Operations Associate

Remote | Full-Time | Temp-to-Perm Opportunity

20 / hour | Monday-Friday, 12 : 00 PM-8 : 30 PM EST

Are you a self-starter with a positive attitude and strong communication skills? Do you thrive in independent work environments and enjoy solving problems with precision? If so, we want to hear from you!

Join our client's team as an Insurance Operations Associate, where you'll play a key role in supporting lenders by managing financial transactions, resolving loan-level inquiries, and maintaining accurate policy records.

What You'll Do

  • Reconcile returned / refund checks and process deposits (check & virtual payments)
  • Research and resolve loan-level inquiries and misdirected checks
  • Update policy information and documentation using internal systems
  • Contact carriers / agencies to gather missing data and close information gaps
  • Maintain data integrity to meet auditing standards
  • Process high-volume loan-related task queues with speed and accuracy
  • Track personal performance goals and contribute to team success
  • Participate in cross-training and skill development to expand your impact
  • Foster a positive, inclusive, and collaborative work culture

What You Bring

Minimum Requirements :

  • High school diploma or GED (or equivalent experience)
  • 1-2 years in a call center or customer service role
  • Basic computer literacy and familiarity with Microsoft Office (Word, Excel, Outlook, PowerPoint)

    • Preferred Skills :

  • Insurance or banking experience is a plus
  • Strong written and verbal communication
  • High attention to detail and ability to follow established procedures
  • Comfortable multitasking across online applications
  • Ability to work independently and manage confidential information
  • Motivated, adaptable, and eager to learn

    • Tech & Equipment Requirements

  • Must have a PC or Mac (no iPads or Chromebooks)
  • Minimum 8 GB RAM; Mac must have M1 processor or better
  • Hardwired internet connection with minimum 100 Mbps upload speed
  • Own peripherals (mouse, keyboard); headset provided
  • Dual monitors strongly encouraged
  • Quiet, distraction-free workspace

    • Training & Schedule

    Mandatory 2-day training (general + technical) : 9 : 00 AM-5 : 30 PM CST, Note : Training hours differ from regular schedule and cannot be rescheduled.

    Perks & Benefits

  • Weekly paychecks
  • Health, dental, and life insurance options
  • Stock options
  • Access to MyPath - earn a free college degree (up to BS level)
  • Skill certification programs for Call Center, Accounting, and Team Lead roles
  • Recognition programs to celebrate your achievements

    • Ready to Apply?

    Stop your job search and take the next step in your career. We love referrals-feel free to share this opportunity with friends and family!

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    Call Center Associate • Coppell, TX, US