IT Analyst (IT Support, Citrix, VPN, LAN-WAN)

DESCRIPTION

Seeking a  Senior IT Analyst to provide high-level technical support and deliver seamless technology solutions across their various locations. This role is hands-on and customer-facing, ideal for a proactive, detail-oriented professional passionate about supporting a dynamic environment and ensuring reliable technology performance firm wide.

KEY RESPONSIBILITIES :

• Provide Expert Technical Support : Serve as a first point of contact for IT support requests, delivering timely and high-quality solutions for software, hardware, and networking issues.
• Facilitate Meeting Technology : Support video conferences, client meetings, and presentations, ensuring flawless setup and execution across platforms and offices.
• System Maintenance & Deployment : Install, configure, and maintain firm-standard software and hardware; ensure all office computers, printers, and devices are fully operational.
• Collaborate Firm wide : Partner with IT and administrative teams on meeting logistics, event technology, and firm wide initiatives.
• Manage Assets & Tickets : Maintain accurate asset tracking and utilize ServiceNow to document, escalate, and resolve all IT service requests efficiently.
• Security & Compliance : Enforce firm data security standards, assist in managing network maintenance, and promote best practices for mobile and remote access tools (Citrix, VPN, iOS).
• Project Support : Participate in IT rollouts, upgrades, and training to drive technology adoption and continuous improvement.
• Customer Service Excellence : Act as a trusted IT partner to attorneys and staff, ensuring clear communication, reliable follow-up, and outstanding end-user experience.

QUALIFICATIONS :