In Home Coach, Tallahassee FL

DES Coach

The DES Coach supervises and coordinates the daily activities of the Delivery Expert Setup Operation. The main responsibility of a Coach is to motivate, develop, and guide a team of remote Technicians across the U.S. to ensure their ability to provide outstanding customer service, offer our connected home product consistently, and follow through tasks effectively. Experts may be managed directly in market or remote with their Coach acting as their primary point of contact.

Essential Job Skills / Duties :

• Managing and instructing the daily activities team including using all available instruments to ensure effective supervision, planning, and managing functions
• Developing experts while driving sales, operational and customer service metrics by motivating experts, holding them accountable for their performance, and providing consistent and targeted feedback
• Demonstrating an understanding of sales behaviors and resources and customer service best practices while educating their teams on Asurion products to ensure we Serve, Solve, and Sell with every interaction
• Using data to develop action plans for the team to drive sales and operational performance consistent with Asurion's Core Values
• Resolving client and internal complaints and questions
• Communicating solutions, effectiveness, best practices, and opportunities within the organization
• Adhering to internal standards, policies and procedures
• Performs other duties as assigned

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Supervisory Responsibilities : 5-15 employees

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Note : This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, working conditions, physical demands, and activities may change or new ones may be assigned at any time with or without notice. Asurion provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.