Student Business Services Specialist I

Student Business Services Specialist

The Student Business Services Specialist reviews, analyzes, and implements necessary procedures to return credit balances from student accounts. Ensures the accurate and timely posting of fees, payments, grants, and scholarships to student accounts. Contacts appropriate staff in the Student Financial Services department in order to expedite return of funds, as necessary. Interfaces between students and appropriate National University (NU) departments. Serves as an advocate for student questions and concerns in a peer-based environment regarding return of funds. Maintains a high volume of productivity, accuracy, and customer service. Ensures compliance with Title IV federal regulations, due diligence, Fair Debt Collection & Practices Act (FDCPA), Family Educational Rights & Privacy Act (FERPA), and University policies. Participates in finance outreach assignments, including but not limited to, return of funds, missing documents, new students, and Days Tuition Outstanding (DTO).

Essential Functions :

• Download query reports, review results, and analyze accounts using standard operating procedures to return credit balances either to student, lender, or providers based on audit.
• Analyze reports to determine credit category based on last item type or conduct further audits.
• Scrutinize student digital records for a thorough review of account.
• Create the calculation and remittance of amounts due to lenders or suppliers under the Return to Title IV process.
• Document necessary follow-ups on student account files.
• Troubleshoot student account concerns, conflicting information, and research and follow-through on solutions.
• Establish check requests with details by using a spreadsheet; follow-through to completion.
• Review outstanding check files on refunds and evaluate status to return funds either to student (reissue), lender, or provider.
• Review skip tracing database for correct addresses and contact information to return funds to students, as appropriate.
• Review students' NSLDS loan information in the Enterprise Resource Planning (ERP) software to determine if active loan credits due are to be returned to student, third-party, or lender to ensure compliance with Title IV and / or state regulations.
• Document and request refunds for students or return funds to lender or servicer, accurately.
• Process student credit balances in alignment with Title IV regulations.
• Post funds to student accounts in an accurate and timely manner.
• Send notification of disbursements to students.
• Generate student billing and review tuition and fees for accuracy.
• Monitor and communicate declined transactions.
• Issue living stipend disbursements.
• Review and authorize student tuition credits or refunds to credit card / bank account.
• Oversee G5 drawdowns and G5 activity.
• Ensure compliance with all federal, state, and institutional regulations, policies, and procedures.
• Review and finalize data for accuracy in preparation for annual 1098-T forms and Canadian tax forms.
• Review and execute annual tuition increase and monitor preferred tuition rates.
• Ensure the timely processing of student aid refunds.
• Participate in ongoing department projects, or other special projects, as needed.
• Reasonable and consistent attendance to fulfill requirements of the position.
• Other duties as assigned.

Supervisory Responsibilities : N / A

Requirements :

Education & Experience :

Competencies / Technical / Functional Skills :

Physical Demands / Environment :

Sedentary work. Exerting up to 10 pounds of force occasionally and / or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures and viewing a computer terminal. The work is performed in an office environment.

Location : Remote

Travel : No Travel Required

Disclosure and Acknowledgement :

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other associates.

This job description in no way states or implies that these are the only duties to be performed by the incumbent of this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by the supervisor in compliance with Federal and State Laws.

Requirements are representative of minimum levels of knowledge, skills and / or abilities. To perform this job successfully, the incumbent must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an "at-will" basis, meaning that either National University System or an employee may terminate the employment relationship at any time, with or without cause, notice, reason, or justification.