Returns Analyst

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Are you ready to be a pivotal force in Advancing Health Outcomes for All®? Join the Financial Services and Solutions (FSS) organization, where our focus is being a strategic business partner who creates value, provides efficiency, and ensures compliance for McKesson. In FSS, you'll gain exposure to all McKesson businesses while growing as a finance professional and fostering collaborative relationships with internal and external customers. Our high employee engagement scores reflect a vibrant and diverse workplace where your contributions have a tangible impact on the enterprise. If you're passionate about making a real difference and want to be part of a dedicated team that values professional growth, FSS is the place for you. Join us and energize your career with endless opportunities! The right candidate to join our FSS team can demonstrate the following competencies : embrace digital transformation, diverse and inclusive collaboration, strategic and analytical thinking, adaptability and growth mindset, and clear and impactful communication

Position Description

The Returns Analyst is a position that, as part of the Financial Operations team, will support efforts to reconcile and collect returns credit from manufacturers, and ensure compliance with manufacturer policies and agreements. Primary responsibilities include organizing and analyzing policies and historical returns data to ensure McKesson and McKesson’s customers receive the appropriate returns credit. To accomplish this, the Returns Analyst will perform reconciliation tasks in a dedicated return system and engage with manufacturers and internal stakeholders to explain McKesson’s methodology and strategy for returns reconciliation. The Returns Analyst will deepen McKesson’s understanding of returns policies, the returns reconciliation process, and manufacturer relationships related to product returns. This role will continuously monitor systematic reconciliation of returns and develop written reports to communicate reconciliation results to management and make recommendations as appropriate. The department currently uses SAP, web-based reconciliation systems, robotics, and relies heavily on Excel.

Key Responsibilities

• Develop and implement supplier research exception items to determine validity and provide appropriate support to substantiate McKesson’s position
• Establish proactive approach with suppliers to ensure compliance with agreements, specifically returned goods policies, and notification timelines and requirements. Responsible for the escalation of compliance issues.
• Oversee the reconciliation and analysis of accounting information for complex suppliers and customers.
• Manage and resolve promptly and accurately incoming suppliers and internal inquiries, escalating if needed to the appropriate resource(s). Fully understand and assess reported issues to determine prioritization.
• Hold partners / others accountable to critical / sensitive issues that could result in a loss of income or negatively impact supplier relationships
• Oversee special projects - involves reaching out to internal stakeholders, IT, and suppliers to research and resolve disputes, and enhance product packaging and shipment processes
• Identify opportunities for process improvement and recommend solutions for process and automation enhancements
• Apply a hands-on approach to work system exception reports daily and utilize reporting to identify possible quality issues
• Demonstrate strong attention to detail when performing data analysis, trends, and while continuously auditing and analyze large volumes of data
• Develop and maintain data sources within McKesson, across various business units and systems within the returns space

Minimum Requirements

Business Experience

Additional Knowledge and Skills

Environment

Traditional office computer-based environment with a hybrid schedule requiring in-office days and set remote days.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$53,200 - $88,600

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!